Much of an individual's success as a real estate broker or salesperson is built on the good reputation he or she develops with buyers, sellers, affiliates and other licensees. Staying on a steady course, however, is not as easy as it seems. In fact, licensees may actually lose business, particularly with sellers who do not want their agent to disclose everything he or she knows about the subject property.
In Practice: When Ed and Linda decide to buy a house they are so happy to be working with Karen, a salesperson who leaves no stone unturned in uncovering the material facts about the property.
During the inspection process they discover that the house is built on poorly compacted landfill. Also, it is determined that there was significant structural movement a number of years ago and there is evidence that the floors were made level. All this information helps Karen negotiate a better price for her clients.
Several years later during a frenetic seller's market, Ed and Linda decide to sell their house. They do not call Karen to list the property and they never mention the above-stated facts in their disclosures to potential buyers.
Typical Ethical Challenges: It is sometimes quite difficult to untangle the elements of bad behavior. How much of it is unethical and how much of it is unlawful? You be the judge as you read about the following, and unfortunately quite common, situations:
In conclusion, when all is said and done, the licensee's reputation as someone who works in a lawful and ethical manner will eventually put that individual ahead of the pack. Keep that in mind if you are a practicing real estate broker or salesperson.
Lois Kadosh is a long time real estate educator, broker and expert witness in California. She is available for presentations and workshops at your firm, law school or BAR Association. She may be reached at (510) 525-2694 or RealEthics@jps.net.
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