Quantum Associates, Inc (QAI)
provides Process Improvement Services
for companies seeking to achieve organizational velocity. Their velocity approach draws on the disciplines of Lean, Six Sigma and the Theory of Constraints to help clients achieve operational speed and strategic direction to outmaneuver competitors, improve customer experience and swiftly build significant/sustainable earnings growth.
Founded in 1999 by Willie L. Carter to assist small to mid-sized manufacturing and service companies improve their processes to become more competitive, QAI’s network of consultants has over 200 years of combined continuous process improvement experience in various industries. Our consultants have worked on projects around the globe, including the U.S., Canada, Europe, Hong Kong, and mainland China.
The team at QAI has a strong understanding of continuous process improvement, a vast knowledge of many different process improvement methods with a keen attention to delivering breakthrough results and extraordinary value. It is their ability to assess the situation through data analysis providing comprehensive solutions specific to the client’s business that leads to a successful process improvement project within budget from conception to completion.
Quantum Associates, Inc. Video Introduction
Willie L. Carter, MBA, CLS, CMQ, CISOLA
- Quantum Process Improvement
- Lean Manufacturing Services
- Lean Enterprise for Service Firms
- Six Sigma Implementation
- ISO 9000 Services
|Lean Leadership Coaching / MentoringTrainingLean Office SimulationsVelocity Managing System (VMS)Lean Office / Administrative implementation|
, is the President of Quantum Associates, Inc. Willie is a seasoned operations and quality expert with proven expertise in achieving breakthroughs in eliminating waste, process improvement, lean process improvement, lean sales process improvement, lean transformation, quality management and continuous improvement. He is a trained facilitator (Juran Institute) who excels at getting staff to buy-in and sustain continuous process improvement objectives; change agent and team builder with over 40 years of operations and continuous and lean process improvement leadership.
Willie is an effective relationship builder who has led, coached, and mentored teams in Europe, Asia, and North America to elevated levels of performance in achieving process improvement and lean enterprise goals.
Recently I was approached by a community college administrator about working with them to improve some of their processes. As I read her request one of the things I noticed was she wanted to know what other community colleges had I worked with to improve their processes. In my mind, it doesn't make a difference if you worked with other community colleges at all because process improvement doesn't differentiate as to industry or organizations.
Continuous process improvement ensures that your processes are capable of meeting or exceeding internal or external customer requirements and business performance objectives. Continuous process improvement consists of the rigorous application of the following activities:
Willie L. Carter
A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.