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Frequently Asked Questions

frequently asked questions

Members Section

What is - General
Since 1994, has been providing millions of users worldwide with access to the information and expertise that they need. As one of the nation's most established and premier Internet registries, serves as a "who's who" of experts at the top of their respective fields.

Our experts include authors, consultants, engineers, physicians, professors, scientists, specialists, and more. The registry has been a resource to attorneys, businesses, reporters, insurance companies, judges, librarians, the media, and countless others. For simple business consultation or complex litigation, harnesses the power of knowledge.

Do I have to call to hire an Expert? - General
No. You do not have to call to hire any of our Experts. Unlike other companies, we do not take a commission from you or from the Expert when you retain the Expert. The terms of the engagement are between you and the Expert.

What is the difference between a User and an Expert member? - Members Section
An Member is someone who is registered with and has been qualified as an “expert” in his\her fields, regardless of whether the Member's listing is Active or Inactive. All Experts who are registered with are also registered as Users. But, not all Users who are registered with are Members.

An User is any person who voluntarily registered with to use services. Although website Users do not need to register to search the Directory and contact the Members, Registered Users have access to additional tools and services designed to track Advertising Campaigns and facilitate communication with Experts through the use of our SynapsUs Referral Management

What is “Active” or “Inactive” Status? - Members Section
An Expert’s Profile is “Active” when the Expert has paid all dues and the Profile appears on the website. When a Profile does not appear, the Profile is “Inactive.” An Expert member whose Profile is “Inactive” may still access his account through the “Account" section and may still use SynapsUs and mySynaps.

What are SynapsUs and mySynaps? - SynapsUs
SynapsUs is proprietary (1) online inquiry / referral and (2) tracking system. Among other things, it allows you to describe and email your inquiry to all the experts that you deem qualified to assist you. mySynaps tracks all inquiries you have sent and the activities relating to each.
What is the difference between SynapsUs and mySynaps? - SynapsUs
mySynaps is an integral part of SynapsUs. Both are accessible after registration with an ID and Password. mySynaps tracks all online inquiries and their status (Pending, Awaiting Approval, Approved, Selecting Experts, etc.). Each inquiry is tracked separately and is identified by the “Name” you assign to it.

For each inquiry, the sender can review the status of the inquiry, track the experts that read the inquiry, add or remove experts, read responses from the experts, post follow-up notes to the original referral or to the experts’ responses, etc. The expert receiving the inquiring can decline, show interest, post a note, or contact the sender directly.

Do I have to use SynapsUs to contact the Experts? - SynapsUs
No. You do not have to use SynapsUs to contact the Experts. Using SynapsUs, however, may save you time and money in reaching a larger selection of experts, describing your case to the experts, screening the experts, and tracking your inquiries.
Why do I have to register to use SynapsUs? - SynapsUs values the privacy of its members and the reasons why they join Registration is necessary to ensure that the use of SynapsUs complies with our Terms of Use and Privacy policies.
If I am already registered as an Expert member, do I have to register again to use SynapsUs or mySynaps? - SynapsUs
No. You only need to register once. A User Account is automatically generated for you to allow you to send inquiries. If an Expert Member uses SynapsUs to send an inquiry to other experts, the inquiry is stored in the User Account.
Why is there an Approval Process? - SynapsUs
The Approval Process is necessary to preserve the integrity and purpose of SynapsUs. reviews each inquiry to make sure that the user is not using SynapsUs for an improper purpose – such as SPAM, marketing, etc. Equally important, the Approval Process allows to review your inquiry and, if necessary, make recommendations on how to optimize it. The Approval Process is necessary when you submit an inquiry for the very first time and when you make changes to the inquiry (change answers, add, or remove experts) while its Status is “Awaiting Approval.”
Do I have to pay to use SynapsUs? - SynapsUs
NO. We are offering SynapsUs for FREE to facilitate communication between the Experts and the Users.

What browser do you recommend for getting the most out of your website? - Browsers
Newer is usually better when it comes to browsers. We recommend using the latest version of Microsoft's Internet Explorer, however we also test our site with IE 5.0 and higher, Netscape 4.79 and higher, and Opera 7.0 and higher. We also test various operating systems, including Windows, Linux, and Mac OS X.
Are my browser's cookie settings correct? How can I fix them? - Browsers
You can visit this page - - to see if your browser's cookie settings are correct. Look for the " Cookies" line of the report. You should see at least 2 or three Cookies: id, ExpertID and SynapsUs. Click here if you wish to reset your cookies.

Follow these steps to enable cookies for our site:

  • Microsoft Internet Explorer 6.x (Windows):
    1. Use IE's "Tools/Internet Options" menu command to display the "Internet Options" window.
    2. Click on the "Privacy" tab at the top of the window.
    3. We recommend IE's Default Privacy Setting of "Medium".
    4. If you choose to use IE's "Advanced" settings (not recommended), be sure that "Always allow session cookies" is checked.
    5. If you still have trouble, go back to the "Internet Options" window, click on "Security", and make sure the security level is set to "Medium."
  • Netscape 7.x:
    1. Use the "Edit/Preferences" menu command to display the "Preferences" window.
    2. Open up the "Privacy & Security" section and click on "Cookies".
    3. We recommend using "Enable cookies based on privacy settings" with a setting of "medium" (under "View).

    All other browsers, please consult your documentation.

    If your computer's data is set incorrectly, it may cause our cookies to disappear prematurely. If that doesn't solve the problem, check for third-party privacy software that may be interfering with things.

    You should also review the settings of any virus scanners, privacy filters, and/or popup-blockers that you have installed.

    How do I clear my browser's temporary file cache? - Browsers
    Your browser stores copies of the webpages that you visit on your local hard drive in something called the Temporary File Cache. Over time, this cache may fill up and that may cause unexpected behavior from our site such as forms that don't work or update. To clear your browser's temporary file cache, follow these steps:
  • Microsoft Internet Explorer (Windows):
    1. Use IE's "Tools/Internet Options" menu command to display the "Internet Options" window.
    2. Click on the "Delete Files" button in the middle of the window.
    3. Click the "OK" button that appears. Note: This step may take several minutes to complete.
  • Netscape 7.x:
    1. Use the "Edit/Preferences" menu command to display the "Preferences" window.
    2. Open up the "Advanced" section and click on "Cache"
    3. Click on the "Clear Cache" button. Note: This step may take several minutes to complete.

    All other browsers, please consult your documentation.


    What are "Cookies"? - Cookies
    Cookies are very small pieces of information generated by a website and stored on a user's computer. Cookies were developed to allow user-side customization of Web information. For example, cookies are used on to personalize the user's experience and allow both users and members to view information that is pertinent and accessible only to them.
    Why are Cookies needed? - Cookies
    Cookies help websites resolve a major problem with the way the Internet actually functions. The problem is twofold in that when you visit a website, you don't connect to that website continuously; instead, each time you need a new page, or a new graphic, your browser connects, gets the information from the server, and then disconnects. Constantly ON and OFF. Usually, all the server knows is that a computer at a particular address on the Internet wanted a particular piece of information. And, secondly, this information can't be used to identify individual visitors to the website because in most cases, a single internet address can be shared by numerous visitors.

    What are the differences between the three Advanced Search Filters: "any word"..."exactly"..."all words"? - Search
  • "Any Word" acts as an OR connector. If you type two words in the search field, this filter will return all listings containing either the first word or the second word. For example, if you search for "accident reconstruction" the filter will return results containing "accident" OR "reconstruction." This is the broadest search you can do.
  • "Exactly" will return results containing the group of words as, and in the order in which, you have typed them. If you search for "accident reconstruction" the filter will return results containing both words "accident reconstruction." If a listing contains words between the two words (like "accident investigation and reconstruction" then this filter will exclude this listing. This is the narrowest search you can perform.
  • "All Words" acts as an AND connector. If you type two words in the search field, this filter will return all listing containing both regardless of how many words are between them. For example, if you search for "accident reconstruction" the filter will return results containing both words "accident" AND "reconstruction." It will include listings containing "accident investigation and reconstruction." This filter is not as broad as the "any word" filter, but it is not as narrow as the "exact" filter.