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Recently I was approached by a community college administrator about working with them to improve some of their processes. As I read her request one of the things I noticed was she wanted to know what other community colleges had I worked with to improve their processes. In my mind, it doesn't make a difference if you worked with other community colleges at all because process improvement doesn't differentiate as to industry or organizations.

Continuous process improvement ensures that your processes are capable of meeting or exceeding internal or external customer requirements and business performance objectives. Continuous process improvement consists of the rigorous application of the following activities:

For many, the idea of owning your own business and being your own boss is alluring: you set your hours and you alone reap the rewards of your endeavors. Unfortunately, the road to success is often paved with many perils: employee costs continue to spiral as do the cost of goods; increased competition from other companies both here and abroad; more regulation from local, state and federal agencies; etc.

No successful company can survive and grow without a well researched and clearly articulated strategy.

Most organizations will eventually face hard times. I am suggesting that organizational leaders see this event as an opportunity rather than a trauma.