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Recently I was approached by a community college administrator about working with them to improve some of their processes. As I read her request one of the things I noticed was she wanted to know what other community colleges had I worked with to improve their processes. In my mind, it doesn't make a difference if you worked with other community colleges at all because process improvement doesn't differentiate as to industry or organizations.

Continuous process improvement ensures that your processes are capable of meeting or exceeding internal or external customer requirements and business performance objectives. Continuous process improvement consists of the rigorous application of the following activities:

Those organizations most often interested in changing their culture are usually those performing poorly, facing a crisis, newly reorganized under a larger entity and those with new missions or new managers. The example organization here is an exception to the general rule.

During the 1990's, the WHO was concerned that public health systems in less developed countries had weaknesses in their organizations and processes and were not serving their populations at the level they were capable of.

For many, the idea of owning your own business and being your own boss is alluring: you set your hours and you alone reap the rewards of your endeavors. Unfortunately, the road to success is often paved with many perils: employee costs continue to spiral as do the cost of goods; increased competition from other companies both here and abroad; more regulation from local, state and federal agencies; etc.

No successful company can survive and grow without a well researched and clearly articulated strategy.