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Featured Professional Skills articles by expert witnesses and consultants. Contact Us if you are interested in having your work published on our website and linked to your Profile(s).

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8/7/2006· Business Management

Managing Frontline Employees for Customer Success: A Toolbox of Employee Satisfaction Ideas

By: Dorothy Pederson

For decades there has been a chasm between frontline employees, typically hourly, and management. Frontline employees recognize a problem and feel powerless to "fix it." They blame management and expect them to "fix it!" They perceive that management does not listen to them. They feel discounted. So they rebel

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3/12/2002· Public Speaking

Speak And Grow Rich

By: Dottie Walters

Do you have an area of special expertise? How would you like to make big money talking about it?... Lots of money? Professional speakers can earn over $800,000 per year! In this exciting book which is considered the "Bible of the Professional Speaking Industry", world class speaker, Dottie Walters will give you money-making information on

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11/15/2002· Professional Skills

Power Up Your Image - Strike A Profile For Profit

By: Sherry Maysonave

Are you earning the income that you desire to earn or believe that you are capable of earning? Do you want to win raises and promotions? If so, it is essential that you pay attention to your workplace image. In today's dressed-down business environment, millions are suffering from the Casual Confusion Syndrome

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8/19/2003· Professional Skills

The Correct Way To Present Exhibits

By: Constance Bernstein

The law loves the word, but people love pictures. Integrating words and pictures in your presentations is key to a litigator's success - whether addressing the judge, jurors, arbitrators or mediators

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11/30/2005· Marketing

Sales Lead Success Checklist

By: M.H. McIntosh

You’ve spent a great deal of time, effort and money putting together your sales-lead generation programs. How you handle those sales leads once you get them makes the difference between happy salespeople and new customers or unhappy salespeople and lost sales

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11/30/2005· Marketing

Is Your Website Helping Prospects Move Forward?

By: M.H. McIntosh

Your website is often the first place somebody looks to learn more about your company and its products or services. Is your site helping prospects move forward in their consideration and buying process? Here’s a checklist of questions to ask yourself

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4/10/2007· Professional Skills

Managing To Have Fun

By: Mike Kerr

Business author Paul Hawken said it best, "We lead by being human. We do not lead by being corporate, by being professional or by being institutional." Perhaps that’s why many leaders are embracing one of the most undervalued human resources they have at their disposal - their sense of humor

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8/7/2006· Business Management

Dealing with Difficult People

By: Dorothy Pederson

The business of service is an interesting one to say the least. The subtle path to success lies in knowing ourselves. You might ask what I mean. What I am saying is that it is only in gaining understanding into our own feelings, reactions, and habits that we master the real art of relationship. It is always all about us

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11/15/2007· Professional Skills

10 Focusing Strategies for ADD Clients

By: Evelyn Gray, CPO-CD

It’s so hard for ADD people to concentrate on tasks some times, because every time something is touched, they think of something else to do. So just trying to say out loud to yourself, "Focus, focus, focus"—easier said than done, but give it a try

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