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Insurance Errors & Omissions (E&O) / Professional Liability Consultants

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8030 E. Gary Road
Scottsdale AZ 85260
USA
phone: 480-216-1364
fax: 480-367-8479
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Robert E. Underdown, AINS, SIA, AIC, ARM, The Insurance Archaeologist ™, is an Insurance and Risk Management Consultant with over 30 years of experience in both private & public risk management.

Consulting Services:
  • Insurance - As a result of his background as a Claims Manager and Risk Manager, Mr. Underdown is in a position to provide coverage opinions based on real-world examples and on-the-job experience. He has developed a systematic method for bidding insurance programs
  • Agent Broker - Mr. Underdown has decades of experience in the area of Agent/Broker (Producer) duty. In addition, Mr. Underdown has experience in the areas of Producer Compensation and Producer Contingency Commissions
  • Coverage - Mr. Underdown has real-world practical experience in most areas of personal and corporate insurance coverage types from annuities to workers’ compensation
  • Risk Management - As a Risk Manager for over twenty years, Mr. Underdown gained a wide variety of experience in several industries both public and private. He is experienced and knowledgeable in the areas of cost of risk allocation, loss control programs, risk performance measurements, and safety management
  • Claims - With over ten years as a Claims Adjuster and Claims Manager and twenty years as a Risk Manager, Mr. Underdown has handled and supervised a great variety of claims beginning with investigating and adjusting property and casualty claims
Selected Background Experience - Mr. Underdown's past experience includes serving as Director of Risk Management for Rural/Metro Corporation, Scottsdale, AZ, where he managed $20 million risk management program and completed due diligence on 60 acquisitions in 48 months. As Assistant Vice President of Imperial Corporation, San Diego, CA, he managed special insurance for a $2 billion loan portfolio and implemented a risk management program for 60 branch offices. Mr. Underdown also served as Risk Management and Employee Benefits Manager for the City of Escondido, CA, where implemented risk management programs and completed self-funded health insurance, saving $750,000.

View Robert Underdown's Expert Witness Profile.
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Tommy R. Michaels, CPCU, AIC, ARe, ARM
PO Box 5236
Williamsburg VA 23188
USA
phone: 860-656-6430
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T.R. Michaels Claim Consulting, LLC is a Property and Casualty Insurance firm offering:

Complex Claims Analysis, Negotiation, and Mediation for:
  • Law Firms that have asbestos, environmental, toxic tort or other long tail claims
  • Insured to determine the potential insurance coverage for claims against them
  • Insurance companies or insured to attend mediation
  • Mediation of claims between insurance companies or insurance companies and policyholders
Insurance Policy Interpretation and Retrieval:
  • Review of Insurance policies to determine coverage available
  • Search for and Assemble documents that provide evidence of insurance coverage
Claim File Audits for:
  • Reinsurance companies for pre-quote and at-risk claim audits
  • Corporations of third party administrators or insurance companies
  • Insurance companies of managing general agents or underlying carriers
Principal, Tommy R. Michaels, CPCU, AIC, ARe, ARM is an Insurance Professional with over 45 years of experience in the Property and Casualty Insurance industry.

Mr. Michaels has worked in the Home Office of a large insurance company determining coverage obligation, providing coverage interpretation, and performing functions of an insurance archaeologist. He has taught insurance courses through Robert Morris College, University of Connecticut, and Society of CPCU, Memphis Chapter.

Mr. Michaels' experience in claims includes direct handling, supervision of adjusters and other supervisors, claim office administration and development of a system that integrated various technologies to eliminate paper within the claim office. He has unparalleled claim expertise in property and casualty claims developed from his years of direct handling and supervising claim handlers. Mr. Michaels has handled claims in several states including Arkansas, Connecticut, Mississippi, Oklahoma, Pennsylvania, Tennessee, Texas, and West Virginia. He also directly handled all Fidelity and Surety claims in the State of Oklahoma.

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Snoaspen Insurance Group, Inc.
Paul W. Burkett, JD, CPCU, CIC, ARM,CRM, ALCM
10775 Double R Blvd
Reno NV 89521
USA
phone: 775-682-4380
fax: 775-682-4301
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Paul W. Burkett, JD, CPCU, CIC, ARM,CRM, ALCM, has been CEO of Snoaspen Insurance Group, Inc., since 1995. He has extensive experience:
  • Providing Insurance Risk Management Consultant Services and Policy / Risk Management Program Audit Services to Commercial Clients and Agents/Brokers
  • Providing Personal and Commercial Insurance Policy Coverage training for Agents, Brokers and Risk Managers
Mr. Burkett began his career as a Loss Control Representative for SAFECO Insurance Company after serving as an Officer in the United States Air Force. During his career with SAFECO, he served as a Loss Control Supervisor, Loss Control Manager, Commercial Sales Representative, Division Commercial Lines Underwriting Manager, and Regional Workers Compensation Manager.

From Safeco Insurance Company, Mr. Burkett worked for Frank B. Hall & Company as a Vice President in charge of Risk Management Services. From Frank B. Hall, Mr. Burkett assisted in establishing the Meadowbrook of Colorado office and focused on developing specialized group programs.

Paul Burkett delivers seminars as a National Instructor for Certified Insurance Counselor (CIC) Courses, National Instructor for Certified Insurance Service Representative (CISR) Courses and a Nevada Independent Insurance Agents Association Instructor for numerous Personal and Commercial Insurance coverage topics.

Areas of Expertise:
  • Insurance Company Good and Bad Faith
  • Agent / Broker Standard of Care
  • Insurance Industry Customs and Practices
  • Risk Management
  • Business Contract Insurance Clause Analysis and Application
  • Insurance Coverage Analysis
  • Insurance Claims Disputes Analysis
View Paul Burkett's Expert Witness Profile.
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Scott Stein, ARM
5550 Glades Rd.
Ste. 509
Boca Raton FL 33431
USA
phone: 561-495-790
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Scott Stein, ARM, is an Insurance Industry Expert and Professional Liability Insurance Broker with over 24 years of experience. He has served the last 16 years as an Agency Owner preceded by 7 years at two of the world's largest insurance brokers

Throughout his career, Mr. Stein has been negotiating and placing the broadest and most comprehensive Professional Liability Insurance with specific emphasis on Legal Malpractice Insurance and Directors and Officers cover; to also include Architects E&O, Accountant Malpractice Insurance, Employment Practice Liability Insurance, Medical Malpractice and Medical Defense coverage, and nearly every other specialty within the Professional Liability Insurance spectrum, as well as Worker's Compensation Insurance.

Litigation Support - Mr. Stein provides expert witness services to counsel representing both plaintiff and defendant. He has been engaged in excess of 110 cases as an insurance industry expert in the past 10 years. Never disqualified or challenged as an expert by any Court, Mr. Stein has extensive deposition history and trial testimony experience. His cases involve all areas of Broker and Insurance Carrier Standards of Care and his services include depositions, Written reports, and trial testimony when necessary.

Areas of Expertise:
  • Agent and Broker Procedures
  • Insurance Agent and Broker Liability
  • Insurance Errors and Omissions
  • Broker and Agency Standards of Care
  • Failure to Procure Insurance
  • Claims Management and Handling
  • Insurance Coverage and Placement Issues
  • Insurance Disputes-Sales Practices and Bad Faith
  • Risk Management Practices and Procedures
  • Insurance Contract Review
  • Insurance Proposals- Brokers, Agents, and Agencies
  • Umbrella Liability Exposure and Placement
  • Insurance Compliance- Brokers and Agents
  • Intermediary and Broker Procedures
  • Risk Management Analysis
  • Insurance Company Claims Management and Processing
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David L. Stegall, CPCU, ARM, ARe, RPA
Principal Consultant
#6 Office Park Circle, Suite 100
Birmingham AL 35223
USA
phone: 855-255-5353
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David Stegall is Principal Consultant of Risk Consulting & Expert Services, a nationwide, fee- for-service only, insurance and risk management consulting practice providing analysis, advice and professional services to commerce, industry and government.

Mr. Stegall holds a B.A. in Communications from Auburn University. He is President of the Society of Risk Management Consultants, Insurance Practice Director and Faculty Member of 86 Pillars, Member of the Board of Directors of Alabama Captive Association, Inc., an Associate Member of the American Bar Association, a Member of the Defense Research Institute, a Member of the Association of Registered Professional Adjusters and a Member of the Forensic Expert Witness Association.

He has been Designated as an expert on over 90 forensic case assignments, in over 32 State and 32 Federal Districts. He has provided over 70 Expert Opinion Reports, been Deposed over 40 times and testified in four Trials. Approximately 60% of cases were for the Defense and 40% for the Plaintiffs.
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Joe L. Williams, CPCU
Partner
4550 Post Oak Place Drive
Suite 227
Houston TX 77027
USA
phone: 713-275-4003
fax: 713-275-4004
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PozmantierWilliams Insurance Consultants, LLC is an Insurance / Risk Management firm that offers clients negotiating expertise and depth of knowledge to optimize their coverage while in many cases reducing costs.

Services Include:
  • Design / Implement / Audit Insurance / Risk Management Programs
  • Contractual Review and Recommendations
  • Lease Analysis
  • Broker Selection / Broker Services Review Advice
  • Competitive Marketing of Insurance Programs
  • Merger and Acquisition Due Diligence
  • Executive Insurance Review
  • Claims Services
  • Captive / Alternative Risk Planning Services
Joe L. Williams, CPCU, partner in PozmantierWilliams Insurance Consultants, LLC, has over 49 years of experience as an Insurance Agent / Broker and Insurance Consultant. From 1970 until 2007, he was a principal shareholder in a large Houston firm, Wisenberg Insurance + Risk Management, and was Chairman and CEO when the firm was sold to a subsidiary of Wells Fargo Bank.

Mr. Williams is very familiar with all phases of the insurance industry, including consulting on bad faith, customs and practices, and standards of care. He has particular expertise in property coverage, business interruption, non-subscription, and risk transfer techniques.

During the past several years, Mr. Williams has been a media contact for radio, television and news publications as an authoritative source of information about various insurance and risk management topics. He has taught numerous seminars on Business Insurance at the University of Houston. He has lectured and been a seminar leader on various insurance topics.

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Daryll W. Martin, JD, MBA
President
115 Bingham Ridge Drive
Pittsboro NC 27312
USA
phone: 512-940-5140
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Daryll W. Martin, JD, MBA has a unique professional experience as a Lawyer, Insurance Broker, and Insurance Brokerage Executive. Mr Martin has over 30 years of insurance experience, serving nearly half of that time as corporate counsel for two international brokers, and the other half of that time as a senior insurance brokerage executive.

Broad Coverage Experience: Property & Casualty; Employee Benefits / Life & Health (qualified and non-qualified); D&O / Employment Practices Liability / Fiduciary; Property / Business Interruption / Boiler & Machinery / Inland & Ocean Marine; Casualty: General Liability / Professional Liability / Workers Compensation / Umbrella / Excess.

Broad Brokerage Customer Industry Experience: Construction; Energy; Transportation; Manufacturing; Financial Institutions; Health Care; Public Entity / Not For Profit; and, Technology

Extensive Insurance Industry Operational Experience: Executive officer of nationally ranked insurance brokers; Managed and handled a variety of international, national, and middle market accounts; Self Insurance / Large Retentions / Alternative Risk Transfer Vehicles; Foreign Placements; Wholesale Brokerage; Insurance Underwriting; Reinsurance; Technical Services / Loss Control / Actuarial/Risk Management Consulting; Actuary Services / Actuary Liability; Insurer Solvency / Market Security; Finance and Accounting; Mergers & Acquisitions; Insurance Sales; Client Service Standards; Technology Infrastructure; Human Resource Management; and, Insurer / Broker Relationship Management.

Areas of Expertise:
  • Bad Faith
  • Business / Employment Insurance
  • Insurance
  • Insurance Agency
  • Insurance Agent / Broker
  • Insurance Customs & Practices
  • Insurance Excess & Surplus Lines
  • Life Insurance
  • Property & Casualty Insurance
  • Risk Management
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    Olie R. Jolstad SCLA, FACFEI
    Principal
    USA
    phone: 214-632-2788
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    Olie R. Jolstad & Associates L.L.C. is an independent insurance and claims consulting firm representing both policyholders and insurance carriers in approximately 200 lawsuits. Our guiding principals are based on a careful review of the facts and evidence of individual cases, consistent with insurance industry customs, practices, and standards.

    Olie R. Jolstad & Associates L.L.C. specializes in:
    • Commercial Insurance Coverage Analysis and Disputes
    • Insurance Claims Handling
    • Broker/Agent Standards of Care
    Principal, Olie R. Jolstad, SCLA, FACFEI, has worked in the Insurance Industry for more than 37 years. Over the span of his career, Mr. Jolstad has worked with various types of civil litigation and forensic insurance policy reconstruction projects on behalf of policyholders.

    His areas of skill, knowledge, and expertise include coverage disputes, unfair and deceptive claims, claim settlement acts and practices concerning general liability, property, commercial auto, personal lines, business interruption, builders’ risk, excess and umbrella liability, aviation, workers’ compensation, loss sensitive rating plans, professional liability, errors and omissions, directors and officers, third-party claims administration, and Lloyd’s of London coverage and analysis.

    View Olie Jolstad's Expert Witness Profile.
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    Key Coleman, CPA, CFA, CPCU, ARe
    Director
    1600 Market Street 32nd Floor
    Philadelphia PA 19103
    USA
    phone: 215-297-2325
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    Marcum LLP is a dedicated Accounting, Tax, Business Advisory, Forensic Accounting, and Litigation Support firm that helps both private and public companies across a variety of industries manage their risk, litigation, compliance, financial reporting and productivity to achieve success in their markets.

    Key Coleman, CPA, CFA, CPCU, ARe is a Director in the Insurance Disputes practice of Marcum. Serving the insurance and reinsurance industries, he is one of the few experts nationwide who holds both the CPA and the CPCU designations. Mr. Coleman's consulting services include:
    • Insurance Advisory Services
    • Reinsurance Services
    • TPA / MGA / MGU Audits
    • Ceding Company Audits
  • Forensic and Litigation Services
  • Financial Advisory and Risk Services
  • Business Advisory
  • Key Coleman has over 25 years of experience providing business and financial analysis in the insurance and reinsurance industry. Prior to joining Marcum, he spent the bulk of his career in Chicago where he held high level positions with Grant Thornton LLP and LECG/Smart in their disputes practice. Prior to that, he was a Partner at PricewaterhouseCoopers LLP, where for more than 11 years he provided forensic and dispute analysis in matters involving insurers, reinsurers, brokers, Third Party Administrators (TPAs) and Managing General Agencies (MGAs). Mr. Coleman began his insurance career in industry where he worked more than eight years in reinsurance and direct underwriting management.

    View Key Coleman's Expert Witness Profile.
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    Jim Leatzow
    President
    1265 Pine Isle Road
    Three Lakes WI 54562
    USA
    phone: 715-546-3300
    fax: 715-546-4445
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    Jim Leatzow has 36 years of "hands-on" practical, property / casualty insurance agency experience. Leatzow has literally worn "every hat there is to wear in the P/C insurance business.

    He provides expert & arbitration services nationally & internationally with no charge for travel time. He is articulate, efficient & equally comfortable within the U.S. & in foreign venues.

    His experience includes:
  • 36 years of insurance industry experience
  • 30 years as a national, property/casualty insurance agency owner
  • 26 years as a national, property/casualty Managing-Underwriting General Agent MGA
  • 21 years as a national, Third Party Administrator (TPA) insurance/construction claim handler
  • 16 years as an active Reinsurance Company officer
  • Certified insurance & reinsurance arbitrator (U.S. / U.K. / Bermuda)
  • Certified commercial arbitrator globally (Chartered Institute of Arbitrators U.K.)
  • Licensed nation-wide for 25 years until 2005 (agency sold)
  • Recognized for the quality of his Rule 26 Reports on complex cases
  • History of representing both plaintiff & defense
  • No charge for travel time "coast to coast"
  • Leatzow's specialties include:

    Agent-Broker-Agency-MGA standard of care / Bad Faith / Broker E&O Claims / Coverage / Insurance placement / Agent - Broker custom & practice / Surety / Professional Liability / Adjudicating construction industry E&O claims / E&O / D&O / Claims-made coverage / Fronting / Claims-made trigger / Surplus Lines coverage / "Program" business / Underwriting / Licensing / Claims handling standard of care / Property / General Liability / Premises Liability / Products Liability / Off-shore placements / Arbitration
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    Steven Plitt
    Senior Member
    The Cavanagh Law Firm
    1850 N. Central Avenue
    Suite 2400
    Phoenix AZ 85004
    USA
    phone: 602-333-4038
    fax: 602-322-4100
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    Steven Plitt Liability Insurance Expert PhotoFor 32 years, Steven Plitt has represented policyholders / insureds in litigation and trial as well as representing insurance companies in Insurance Coverage and Bad Faith matters. During his career, he has reviewed more than 6,000 claim files from more than 100 insurance companies. He has regularly consulted with all levels of claim department management from claim adjusters, supervisors, branch claim managers, claim-legal personnel and executive level insurance company management.

    Mr. Plitt has also consulted with underwriting departments and participated with insurance company product development units and claims-legal to draft insurance policy language. He has reviewed and analyzed a broad spectrum of testimony from claims adjusters, claims management, claims attorneys, underwriters and other insurance company management as well as other insurance experts. He has reviewed an extensive variety of claims manuals, claims guidelines and other claims directives and practices.

    Mr. Plitt is a nationally recognized expert witness in insurance claim handling and bad faith cases and has been retained as an expert in more than 480+ cases venued in 30 states. He has qualified in both state and Federal Courts as a claims handling and insurance expert. He is currently an Adjunct Professor of Law at the University of Arizona where he teaches insurance law.

    Areas of Expertise:
    • Insurance Extra-contractual
    • Bad Faith Claims / Breach of Contract Claims
    • Claims Handling Practices
    • Unfair Claims Practices
    • Policy Interpretation
    • Coverage Denials
  • Property & Casualty Insurance
  • Personal & Commercial Lines
  • Surplus Lines
  • Excess & Umbrella Insurance
  • Insurance Agent / Broker Errors & Omissions
  • Miscellaneous Coverage
  • Mr. Plitt has an LL.M. in Insurance from the University of Connecticut. He is the current successor author to COUCH ON INSURANCE 3D where he and his team are rewriting and revising the entire treatise. He has written other books on insurance law. He has published in excess of 320 law reviews and other professional publications on insurance law in addition to his books. Mr. Plitt has been cited by the Supreme Courts of 29 states, the Intermediate Appellate Courts in 20 states, 10 of the Federal Circuit Courts of Appeal, 37 Federal District Courts, and the Federal Court of Claims. He has been cited in 87 scholarly articles.

    Steven Plitt has been continuously listed as a top 50 lawyer in Arizona (2007-2014) by SOUTHWEST SUPER LAWYERS®, has been listed in BEST LAWYERS® since 2007 (insurance), and was named the Insurance Lawyer of the Year by BEST LAWYERS® in 2012 for Phoenix. He is a Fellow in the American College of Coverage and Extracontractual Counsel and a Member of the American Law Institute where he is a consultive member on the development of the RESTATEMENT OF LIABILITY INSURANCE.
    Steven Plitt, et al
    Written by leading attorneys in insurance practice around the country, this book provides leading-edge discussion of insurance ramifications of major disasters. It provides varied perspectives on handling insurance coverage cases, with tips for almost any kind of situation that arises.
    Steven Plitt, et al
    This guide to the investigation and successful evaluation of automobile coverage and injury claims provides practical information in three ways. First, it provides a comprehensive discussion, with extensive case citation regarding policy interpretation, liability coverage, bad faith, unfair claims practices, and negligence.
    Steven Plitt, et al
    This is one of the most comprehensive, practical guides available for handling insurance liability cases. It explains essential legal concepts for handling basic insurance liability coverage questions.
    Steven Plitt, et al
    This new edition reflects law and practices governing insurance issues today. It offers definitive treatment on practically all types of insurance, including life, property, health and accident, liability and indemnity, automobile, fidelity guarantee, contract guarantee, group, reinsurance, annuities, governmental life and disability, ERISA, and COBRA.
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    ALL States
    USA
    phone: 215-736-2980
    fax: 215-736-2986
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    Insurance Expert Network, LLC (IEN) is a network which provides access to over 500 highly qualified, reliable Insurance Experts with Litigation Management, Insurance Industry, Mediation, Arbitration and Expert Witness experience. Staffed by Insurance Industry Professionals, they easily discern requisite skills necessary to properly and fully support the Client. IEN is the only referral service providing insurance experts exclusively.

    IEN provides experts for both plaintiffs and defendants

    The experts in IEN are dedicated to their critical role in litigation, whether it be educating counsel on nuances of insurance, assisting attorneys in determining the merit of a case, testing potential evidence or testifying in a deposition or trial.

    IEN provides in-depth knowledge of the Insurance Industry and maintains a listing of over 120 Specialized Insurance Areas. The following is a sample of these areas:
    • Actuary
    • Automobile Insurance
    • Bad Faith
    • Binders
    • Business Interruption
    • Captives
    • Construction Defects
    • Credit Insurance
    • Directors & Officers
    • Excess & Surplus Lines
    • Fidelity
    • Fraud
    • General Liability
    • Insurance Accounting
    • Insurance Business Processes
    • Life & Health Insurance
    • Marine Insurance
    • Misrepresentation
    • Producer Errors & Omissions
    • Producer Standards & Practices
    • Production Development
    • Professional Liability
    • Property Insurance
    • Regulatory Compliance
    • Reinsurance
    • Surety
    • Workers Compensation
    View the Complete List of Specialized Insurance Areas

    The IEN Advantage:
    1. There is no charge for referrals.
    2. Generally, a nationwide search and subsequent referral can be completed within 48 hours.
    3. To assist the attorney with the selection process, IEN provides a case-specific statement of qualification from each potential expert.
    4. IEN personnel are highly experienced and knowledgeable about insurance.
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    Insurance Education Corporation
    Ivan E. Cohen, RF, ARM, CRM, CIC, AAI, MLIS, CRIS,CPIA
    President
    72 Gleneida Avenue
    Carmel NY 10512
    USA
    phone: 845-225-4100
    fax: 845-225-1978
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    Ivan E. Cohen RF, ARM, CRM, CIC, AAI, MLIS, CRIS, CPIA, has 38 years of experience in the Insurance Industry serving as an agent and broker. In 1979, he opened his own agency where he still serves as president.

    Mr. Cohen served for 13 years as a senior adjunct professor at Westchester Community College in the Banking, Insurance, and Real Estate curriculum and also served on the curriculum advisory committee. He has taught for the Risk and Insurance Management Society, The National Alliance, Professional Insurance Agents of New York, Connecticut and New Jersey, Independent Insurance Agents and Brokers of New York and provides training and continuing education courses for agencies and companies.

    Mr. Cohen is a member of the Global Risk Management Institute, an associate member of the Risk and Insurance Management Society and holds the distinction of being a RIMS Fellow and a contributing insurance columnist for Risk Management Magazine

    Mr. Cohen delivers presentations and seminars throughout the country on topics including:

    Errors & Omissions - Agency Management - Risk Management - Law & Ethics - Casualty Coverage - Property Coverage

    View Ivan Cohen's Expert Witness Profile.
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    Ty R. Sagalow
    Management and Professional Liability Expert
    2 World Financial Center
    30th Floor
    New York NY 10281
    USA
    phone: 917-620-2174
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    Innovation Insurance Group, LLC is a consulting firm to the insurance industry providing a broad range of professional services including the development and launch of new insurance products and services, and expert witness services. The firm delivers high quality services to the insurance industry, law firms as well as to entrepreneurs seeking access to the insurance industry.

    The firm's Principal, Ty Sagalow, is a 30-year veteran of the Insurance Industry who specializes in Directors and Officers Liability Insurance and Professional Liability Insurance (including cyber). He is the former chief underwriting officer and general counsel for the largest provider of management and professional liability insurance in the world and the former chief operating officer of a major provider of network security insurance.

    Mr. Sagalow is widely credited as the major author of the modern D&O policy form used in the industry and has spoken before numerous venues on the subject of directors and officers liability and insurance. He is the author of a number of works on the subject including The D&O Handbook published by the National Association of Corporate Directors. He is also the author of the foundation work on cyber-insurance, @Risk - the definitive guide to cyber-risk insurance and reinsurance issues.

    View Ty Sagalow's Expert Witness Profile.

    The firm's two practice groups are:

    Expert Witness Services - Provide expert reports and testimony in litigation or claims disputes involving the "financial lines" product group including directors and officers insurance, professional liability insurance and security & privacy (cyber) insurance.

    Product Development - Full end to end high quality services to the insurance industry for new product development and launch of new products. These services can be applied to new products from simply "rewrites" to New to the Market products for emerging risks, such as reputation risk, intellectual property, supply chain, climate change as well as many others.
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    Britta M. Moss, CPCU, SCLA, AIC-M
    Delaware OH 43015
    USA
    phone: 740-201-8873 (Office) or 614-439-4861 (Cell)
    fax: 614-504-0553
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    Highbanks Insurance Professionals offers uniquely qualified Insurance Claim Consulting services with a focus on identification, minimization and control of bad faith, extra-contractual, and other volatile exposures.

    Highbanks Insurance Professionals have been heavily involved in analyzing, managing and resolving bad faith exposures for super-regional and international carriers. They have successfully developed, implemented, supervised, and monitored organization-level programs. Clients include claim department, agency, brokerage, TPA, or other businesses with in-house claim functions.

    Consulting Services:
    • Bad Faith Exposure Identification - Conduct in-depth review of routinely discoverable documents such as training and procedure manuals, marketing materials, and internal publications, to identify inconsistencies, confusing wording, and potential errors
    • Claim Consultation & Training - Provide training on thorough investigation, liability analysis, damage evaluation, proper reserving practices, timely notification of reinsurers and excess carriers, negotiation approaches, and resolution strategies
    • Auditing - Identify factors that are difficult to assess at “ground level,” such as errors & omissions risks, bad faith, extra-contractual, and other volatile exposures
    • Corporate Discovery - Identifying, organize, and consolidate potentially discoverable information and provide guidance through discovery process
    • Policy and Procedure - Comprehensive review of claim manuals, handling practices, governmental reporting and compliance procedures
    Britta M. Moss CPCU, SCLA, AIC-M, is a graduate of The Ohio State University and a 20-year veteran of the Property & Casualty Insurance industry. Her experience ranges from front-line claim handling through corporate level management.

    In 2012, Ms. Moss began working as an Independent Claims Consultant, providing support for law firms in the areas of coverage analysis, review of damages, and consultation regarding Bad Faith matters, as well as Claim Auditing services for insurers. Since co-founding Highbanks Insurance Professionals in 2014, she continues to provide a range of uniquely qualified claim consulting services with a focus on the identification, minimization, and control of bad faith, extra-contractual, and other volatile exposures.

    View Britta Moss's Expert Witness Profile.
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