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Quality Assurance / Management Expert Witnesses

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Willie L. Carter, MBA, CLS, CMQ, CISOLA
President
459 Lambert Tree Rd
Highland Park IL 60035
USA
phone: 847-919-6127
fax: 847-432-4532
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Quantum Associates, Inc (QAI) provides Process Improvement Services for companies seeking to achieve organizational velocity. Their velocity approach draws on the disciplines of Lean, Six Sigma and the Theory of Constraints to help clients achieve operational speed and strategic direction to outmaneuver competitors, improve customer experience and swiftly build significant/sustainable earnings growth.

Founded in 1999 by Willie L. Carter to assist small to mid-sized manufacturing and service companies improve their processes to become more competitive, QAI’s network of consultants has over 200 years of combined continuous process improvement experience in various industries. Our consultants have worked on projects around the globe, including the U.S., Canada, Europe, Hong Kong, and mainland China.

The team at QAI has a strong understanding of continuous process improvement, a vast knowledge of many different process improvement methods with a keen attention to delivering breakthrough results and extraordinary value. It is their ability to assess the situation through data analysis providing comprehensive solutions specific to the client’s business that leads to a successful process improvement project within budget from conception to completion.

QAI Services:
  • Quantum Process Improvement
  • Lean Manufacturing Services
  • Lean Enterprise for Service Firms
  • Six Sigma Implementation
  • ISO 9000 Services
  • Lean Leadership Coaching / Mentoring
  • Training
  • Lean Office Simulations
  • Velocity Managing System (VMS)
  • Lean Office / Administrative implementation
  • Quantum Associates, Inc. Video Introduction


    Willie Carter Process Improvement Expert PhotoWillie L. Carter, MBA, CLS, CMQ, CISOLA, is the President of Quantum Associates, Inc. Willie is a seasoned operations and quality expert with proven expertise in achieving breakthroughs in eliminating waste, process improvement, lean process improvement, lean sales process improvement, lean transformation, quality management and continuous improvement. He is a trained facilitator (Juran Institute) who excels at getting staff to buy-in and sustain continuous process improvement objectives; change agent and team builder with over 40 years of operations and continuous and lean process improvement leadership.

    Willie is an effective relationship builder who has led, coached, and mentored teams in Europe, Asia, and North America to elevated levels of performance in achieving process improvement and lean enterprise goals.
    Continuous process improvement ensures that your processes are capable of meeting or exceeding internal or external customer requirements and business performance objectives. Continuous process improvement consists of the rigorous application of the following activities:

    Willie L. Carter
    A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.
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    Eric Kimberling
    Founder & Managing Partner
    3773 Cherry Creek North Dr.
    Ste 720
    Denver CO 80209
    USA
    phone: 720-515-1377
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    EricEric Kimberling, MBA, is the most recognized and respected independent Enterprise Resource Planning systems expert in the world, giving 100% unbiased advice to clients for more than 20 years.

    Experience - Mr. Kimberling's extensive experience includes ERP software selection, organizational change management, implementation project management, and value analysis. In addition to his extensive ERP experience, Mr. Kimberling has also helped clients with merger and acquisition business integration, via strategic planning, business process reengineering, and Six Sigma. He further demonstrates his innovative and unparalleled industry experience as the lead facilitator of Panorama’s quarterly ERP Boot Camp workshops and weekly webinar series.

    Mr. Kimberling has dedicated himself to giving keynote speeches at industry conferences and universities worldwide, and has been quoted in hundreds of articles in newspapers, magazines and books, including the Wall Street Journal, CIO Magazine and Fortune.

    Litigations Support - Eric Kimberling has served as the expert witness in the industry’s highest-profile legal cases, representing both government and private companies across the globe. Throughout his career, he has been called upon to investigate the feasibility of litigation, provide witness testimony and build background reporting for the industry’s highest-profile ERP lawsuits, including Lyons Magnus, Inc. v. Fujitsu America, Inc.; Partner Services, Inc v. Avanade; Kathy Pishghadamian v. Nicor Gas; Flotek Industries, Inc. v. CD Group, Inc.; Midwest Tape LLC v. ESR Associates, Inc,; Waste Management v. SAP; and Whaley Food Service Repairs v. Epicor to name a few. He is actively involved in implementations and project recoveries, giving him unique and up-to-date experience with modern enterprise technologies.

    Mr. Kimberling lends his enterprise software expertise to litigation related to Operational Disruptions, Contract Disputes, and Implementation Delays caused by Enterprise Software Failure and/or its Vendors and Systems Integrators. He is also the author of the book, "An Expert's Guide to ERP Success". He and his team of ERP experts have been leveraged in many high profile software project failure cases involving Tier I ERP software (e.g., SAP, Oracle and Microsoft Dynamics) and Tier II software (e.g., Infor, Epicor, etc.).

    Areas of Expertise:
    • Sales Cycle Fraud and Misrepresentation
    • Contract Compliance
    • Consultant Errors
    • Budget Overages
  • Project Governance
  • Software customization
  • Project team staffing
  • Software schedule delays
  • View Eric Kimberling's Consulting Profile.
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    Alan Schwartz
    Executive VP
    55 Northern Blvd.
    Great Neck NY 11021
    USA
    phone: 516-482-9001
    fax: 516-482-0186
    mdi Consultants, Inc - Experts in FDA regulatory affairs, quality assurance and ISO 9000 certification. With 6 years in the FDA and 26 years consulting to the industry, mdi Consultants, Inc. has been an invited Speaker worldwide on FDA regulations and policies and has obtained FDA expert status as third party auditors.

    OUR APPROACH

    We utilize the following three part approach to providing high quality services to our clients:
  • Unsurpassed consultant experience – we identify and recruit only top quality consultants with deep industry knowledge to provide the most complete and insightful advice to our clients
  • Up-to-date systems and processes – we have highly defined systems (e.g. manuals, training programs, technical files) and processes (e.g. audit methodologies, 510(k) submission, validations) that are constantly refined and kept current across the ever changing regulatory environment
  • Involvement in regulation development – we stay ahead of policies by participating in the development of regulation (e.g. HACCP, Scientific Advisor to U.S. Congressmen)
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    Siegfried Guggenmoos
    President
    Sherwood Park T8A 0T8
    CAN
    phone: 780-467-6389
    fax: 780-467-6389
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    Siegfried Guggenmoos, B.Sc.(Agr.), P.Ag., Principal of Ecological Solutions, Inc. is a Professional Agrologist, with over 30 years of experience in the electric/gas utility corridor vegetation management business.

    Mr. Guggenmoos has designed, implemented and provides assessments of utility vegetation management programs. In evaluating the prudence of vegetation management programs Mr. Guggenmoos has developed methodologies to assess their efficacy by predicting the impact of vegetation management program as practiced, on the future costs and reliability of electric systems.

    Areas of Consultation:
    • Storm hardening electric transmission and distribution systems to quantitatively manage tree-caused service interruptions
    • Advise and develop protocols for assessments of power line tree exposure and mitigation
    • Advise on least cost vegetation management by synchronizing economics and ecology
    • Advise on impacts of vegetation management program alternatives, modifications
    • Provide context for vegetation management, greenhouse gas mitigation measures in a competitive energy market
    • Facilitate for management, staff, contractors and stake holders an actionable understanding of ecological principles and their impacts on vegetation management needs and costs
    • Provide project management; expert review of programs and proposals
    • Develop and advise on quantification, monitoring and verification of biotic greenhouse gas mitigation measures
    Abstract — Severe weather events such as ice and tropical storms routinely cause extensive damage to electrical distribution systems. Much of the damage and service loss can be attributed to trees. Events where service restoration spans days or weeks are generally closely examined through regulator directed hearings. Even when no specific actions are subsequently

    Abstract - For power transmission systems compliant with safety codes and reliability standards there remains a risk of tree-caused interruptions from the in-fall of trees from outside the right-of-way. This paper reports on the quantification of tree exposure outside National Grid’s transmission corridors and examines the variables impacting the risk of a line contact by trees

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    Mark C. Riley, Co-Founder
    Susan E. C. Riley, Co-Founder
    14732 Vint Hill Road
    Nokesville VA 20181-1232
    USA
    phone: 757-642-8353
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    Bank Resources and Solutions is an executive management consulting group that has provided Financial, Operations, and Regulatory / Compliance consulting services nationwide to financial institutions, attorneys and regulatory authorities since 2008. Litigation Consulting, Forensic Research and Expert Witness work are an important focus of our services. We have worked with attorneys and regulators on suits throughout the United States. Their work has included both plaintiff and defendant financial institutions, borrowers, depositors and regulators.

    Areas of Litigation Support Expertise: FDIC Suits, Non-FDIC Suits, Bankruptcy Suits, Employee Criminal Actions / Bribery, Branch Operations, Bank Secrecy Act Policies / Procedures, Wire Transfers, New Account Fraud, Trust Account Fraud, Bank Negligence, Foreign Checks.

    Mark Riley Banking Operations Expert PhotoMark C. Riley is an experienced and successful former Bank Chief Executive Officer whose background includes leading the turnaround of two banks that had been operating under regulatory agreements upon arrival. Mr. Riley’s relevant experience was overseeing all areas of his banks including the development, approval, and implementation of effective risk management programs.

    For example, as CEO, Mr. Riley was involved in all phases of lending from business development to credit analysis and underwriting to overseeing loan approval and review process, providing due diligence of client bank loan portfolios, developing and overseeing workouts of nonperforming loans. This is particularly important in Expert Witness support as Mr. Riley’s background will carry more weight than technical specialists such as Loan Officers. Using loan officers, analysts and even lending group managers can provide the technical side of lending (underwriting, documentation, recordation and related nuts and bolts). As a Bank CEO & Director with lending expertise, Mr. Riley can provide all of that, but more importantly to a lawsuit, is knowledge of Director Loan Committees and their response to weaknesses that occurred in the technical side and what actions did they take to ameliorate or exacerbate the problem.

    Mr. Riley has provided Expert Witness services, including consulting, reports, depositions and testimony, to attorneys representing the FDIC, banks, bank clients, and related companies.

    Susan Riley banking Compliance Human Resources Expert PhotoSusan E. C. Riley is an experienced Senior Officer whose background includes the total responsibility for creating and managing the enterprise-wide systems of two denovo banks. Her relevant experience also includes creating and managing the Human Resources Department, Compliance, IT and IT Security, BSA/AML, ACH, Vendor Management, and related contract negotiations and Retail Bank Management.

    As co-founder of Bank Resources and Solutions, Mrs. Riley has analyzed, recommended, and implemented complex banking software within tight guidelines. She has established a solid reputation as a “no nonsense, identify the challenges, develop effective strategies and get the solutions in place” administrator.

    Mrs. Riley has provided Expert Witness research and consultation in client v. bank and bank v. client related matters.

    View Bank Resources and Solutions' Consulting Profile.