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Workplace - Organizational Development Expert Witnesses

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Norman Katz
Managing Partner
18881 Von Karman, Suite 1175
Irvine CA 92612
USA
phone: 949-263-8700
fax: 949-263-0770
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MCS Associates is a nationally recognized consulting group that has provided financial, operations and regulatory/compliance consulting services nationwide to financial institutions, insurance companies and regulatory agencies as well as real estate and financial services organizations for over 30 years.

Expert Witness and Litigation Consulting are a primary focus of our services. We undertake expert witness assignments throughout the United States and our clients include several hundred leading law firms around the country, working on behalf of both plaintiff and defendant financial institutions, borrowers, depositors, investors, developers, insurance companies and their insured, securities/insurance/real estate brokers/agents, regulators and government agencies, and individuals.

Together with MCS Associates’ specialized resources in banking, financial services and real estate, we also draw on key strategic alliances in insurance, economics, academia and the securities industry to meet a wide range of expert witness needs. Our litigation experts include experienced bankers, lenders, consultants, regulators, managers, brokers & agents in insurance, real estate, and securities; insurance claims and underwriting managers; economists, accountants, appraisers, real estate analysts, and academics.

Areas of Expertise Include:
  • Banking Operations/Administration
  • Check Fraud
  • Lending Policies, Custom and Practice
  • Loan Underwriting & Credit Administration
  • Sub Prime Loan Originations, Underwriting, Securitizations & Servicing
  • Bankruptcy, Foreclosures and Workouts
  • Trust & Fiduciary Issues / Operations
  • Securities Brokerage & Investments
  • Valuations & Damages Analysis
  • Forensic Accounting
  • Employment / Compensation
  • Real Estate Brokerage & Management
  • Title Insurance & Escrow
  • Real Estate Appraisal & Transactions
  • Insurance Industry Custom & Practice
  • Insurance Coverages / Claims Handling
  • Insurance Bad Faith
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    Mark C. Riley, Co-Founder
    Susan E. C. Riley, Co-Founder
    14732 Vint Hill Road
    Nokesville VA 20181-1232
    USA
    phone: 757-642-8353
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    Bank Resources and Solutions is an executive management consulting group that has provided Financial, Operations, and Regulatory / Compliance consulting services nationwide to financial institutions, attorneys and regulatory authorities since 2008. Litigation Consulting, Forensic Research and Expert Witness work are an important focus of our services. We have worked with attorneys and regulators on suits throughout the United States. Their work has included both plaintiff and defendant financial institutions, borrowers, depositors and regulators.

    Areas of Litigation Support Expertise: FDIC Suits, Non-FDIC Suits, Bankruptcy Suits, Employee Criminal Actions / Bribery, Branch Operations, Bank Secrecy Act Policies / Procedures, Wire Transfers, New Account Fraud, Trust Account Fraud, Bank Negligence, Foreign Checks.

    Mark Riley Banking Operations Expert PhotoMark C. Riley is an experienced and successful former Bank Chief Executive Officer whose background includes leading the turnaround of two banks that had been operating under regulatory agreements upon arrival. Mr. Riley’s relevant experience was overseeing all areas of his banks including the development, approval, and implementation of effective risk management programs.

    For example, as CEO, Mr. Riley was involved in all phases of lending from business development to credit analysis and underwriting to overseeing loan approval and review process, providing due diligence of client bank loan portfolios, developing and overseeing workouts of nonperforming loans. This is particularly important in Expert Witness support as Mr. Riley’s background will carry more weight than technical specialists such as Loan Officers. Using loan officers, analysts and even lending group managers can provide the technical side of lending (underwriting, documentation, recordation and related nuts and bolts). As a Bank CEO & Director with lending expertise, Mr. Riley can provide all of that, but more importantly to a lawsuit, is knowledge of Director Loan Committees and their response to weaknesses that occurred in the technical side and what actions did they take to ameliorate or exacerbate the problem.

    Mr. Riley has provided Expert Witness services, including consulting, reports, depositions and testimony, to attorneys representing the FDIC, banks, bank clients, and related companies.

    Susan Riley banking Compliance Human Resources Expert PhotoSusan E. C. Riley is an experienced Senior Officer whose background includes the total responsibility for creating and managing the enterprise-wide systems of two denovo banks. Her relevant experience also includes creating and managing the Human Resources Department, Compliance, IT and IT Security, BSA/AML, ACH, Vendor Management, and related contract negotiations and Retail Bank Management.

    As co-founder of Bank Resources and Solutions, Mrs. Riley has analyzed, recommended, and implemented complex banking software within tight guidelines. She has established a solid reputation as a “no nonsense, identify the challenges, develop effective strategies and get the solutions in place” administrator.

    Mrs. Riley has provided Expert Witness research and consultation in client v. bank and bank v. client related matters.

    View Bank Resources and Solutions' Consulting Profile.
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    Dr. Robert H. Schram
    Executive Director/CEO
    4950 York Rd Buckingham Green One
    PO Box 231
    Holicong PA 18928-0231
    ALL STATES USA
    phone: 215-794-0800 x304
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    Dr. Robert H. Schram has experience as the Executive Director/CEO of a large community non-profit organization (BARC Developmental Services) supporting children and adults with Intellectual Disabilities, Mental Illness, and Autism from birth through retirement since 1977. Dr. Schram's selected accomplishments include: A Doctorate in Public Administration and the appointment to Fellow in the American Association for Intellectual Disabilities and Autism for meritorious service. Decades of experience: vocational issues, administration /management, employee issues, workplace safety, discrimination, wrongful death. Dr. Schram has successfully defended fourteen law suits and has provided expert testimony/assessments in a number of others. He has worked for both plaintiff and defense in legal matters and has consulted with both profit and non-profit companies.

    Areas of Expertise: Discrimination; Abuse; Wrongful Death; Molestation-Sexual; Harassment; Exploitation; Workplace Policies / Procedures; Company Policies and Procedures; Workplace Safety; Workers' Compensation; Vocational Training; Vocational Rehabilitation; Profit and Nonprofit Management; Guardianship; Drugs / Alcohol; Employment Handbooks; Employment Conduct; Workplace Issues; Wrongful discharge; Wrongful Termination.
    Robert H. Schram, DPA
    Company Management…Policies, Procedures, Practices is written as a guide for both entrepreneurs initiating their own business and top managers of more established companies. It covers all the critically important aspects of governance and supervision necessary for success including: meeting management techniques; fiduciary and financial responsibilities; strategic planning; legal and risk management; initiating and embracing health and safety committees; developing and utilizing an effective human resources department; creating and implementing a position rating manual; fostering public relations; crafting updating, and employing employee handbooks.
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    John A. Hoschette, BSEE, MSEE
    WA, CA, TX, OH, VA, MD, DC, FL, WI, MN USA
    phone: 715-222-7883
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    John Hoschette, BSEE, MSEE is an Electrical Engineer and Engineering Manager with over 25 years of experience at companies such as Smiths Medical, Lockheed Martin, Honeywell, Loral, Alliant Techsystems and Rockwell Collins. This has provided him exposure to the engineering methods of organizations nationwide and an acute understanding of all aspects of an engineering career.

    Mr. Hoschette has managed engineering groups as large as 125 people with overall responsibility for business operations, employee salary administration, hiring, termination and career development. He has been involved in cases of employee termination for drugs, layoffs, harassment, non-performance and violation of company business ethics issues.

    His primary responsibility as an engineering manager when dealing with employee issues has been to enforce company policies and procedures to ensure fair and lawful handling of employee discipline and terminations cases when necessary. This involves coordination of Human Resources and Legal Counsel to ensure company liability is minimized.

    Mr. Hoschette's technical work encompasses developing the next generation mission computers for the F-35, P-3, F-16 and F-22 jet fighter aircraft and his technical expertise is Optical Data Networking. His career has covered designing, testing, and fielding of advanced electronics in areas such as: developing infrared sensors for night vision, laser sensors for weapons, helmet mounted displays and fiber channel networks.

    Mr. Hoschette is also an author of two books, “Career Advancement and Survival for Engineers” and “The Engineers Career Guide." He has also been adjunct professor and instructed career development courses for engineers at Tufts University in Boston, Santa Clara University and University of Minnesota.

    View Consulting Profile.
    12/1/2011 · Engineering
    With the wealth of knowledge available at the click of a mouse, the Internet is a wonderful tool that can really help accelerate your career. But have you ever stopped to consider what information about you might be available to others on the Internet?

    10/31/2011 · Engineering
    Do you feel underpaid and deserving of a higher salary? Are you thinking about asking for a raise, but unsure how to go about it? Do you cringe at the thought of approaching your boss?

    John A. Hoschette
    The complete, one-stop career resource guide for engineers, engineering managers, and human resources personnel. This book offers proven, commonsense advice for navigating all stages of your engineering career. Packed with real-world tips supported by actual work experiences and examples.
    John A. Hoschette
    his book is packed with useful tips for excelling in the corporate environment. It is all about the "whens" and "hows" of making a good impression and achieving the greatest impact. This is not a technical book--it focuses more on how to deal with the organization.
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    Dr. Caren Goldberg
    Employment and Human Resources Expert Witness
    9949 Corsica Street
    Vienna VA 22181
    USA
    phone: 571-426-8325
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    Dr. Caren Goldberg, Ph.D. is an internationally renowned professor of Human Resource Management. She provides expert witness and litigation support services in employment law cases.

    Dr. Goldberg has written over 50 peer-reviewed papers and three book chapters on Diversity, Discrimination, Stereotypes, and Sexual Harassment. She has been quoted in numerous magazine and newspapers, and has appeared on Dateline, NBC, Voice of America, and numerous local affiliate news programs to discuss discrimination and harassment. The Society for Human Resource Management (SHRM) honored Caren as one of 100 diversity thought leaders from business, consulting, government, and academia, based on her research contributions in this area. More recently, SHRM appointed her to a task force charged with developing professional standards in Diversity and Inclusion.



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    Forensic Psychiatrist and School Mental Health Expert
    307 West Minnehaha Parkway
    Minneapolis MN 55419
    USA
    phone: 612-275-7385
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    William R. Dikel, MD, is a board certified Adult, Adolescent, and Child Psychiatrist with over 30 years experience providing expertise to professionals in all of the systems that serve individuals who have mental health disorders.

    Dr. Dikel served as a Past President of the Minnesota Psychiatric Society and the MN Society of Child and Adolescent Psychiatry. He is a Distinguished Fellow of the American Academy of Child and Adolescent Psychiatry and a Lifetime Distinguished Fellow of the American Psychiatric Association.

    Litigation Support - Dr. Dikel works with defense and plaintiff's attorneys in civil and criminal justice cases, and provides consultation and expert witness services to professionals and clients in the Education, Insurance, Public Health, Social Services, Corrections and Mental Health systems. Dr. Dikel is skilled in communicating complex psychiatric issues to laypersons, and this skill has proven to be very useful in consultations with attorneys and in deposition and courtroom testimony. Dr. Dikel has provided over 25 years of psychiatric care to severely mentally ill clients in community mental health clinics.

    Areas of Expertise:
    • Forensic Psychiatry
    • Personal Injury
    • Psychiatric Diagnosis Clarification
    • Mental Health File Reviews
    • Disability / Insurance Claims
    • School Mental Health
    • Independent Educational Evaluations (IEEs)
    • Special Education Responsibilities
    • Educational Due Process Hearings
    • Management / Organizational Consultation
    • Psychopharmacology
    • Workman's Compensation
    • Diminished Capacity / Competency
  • Reduced Responsibility
  • Child Protection Psychiatric Assessments
  • Workplace Violence / Harassment
  • Competency Assessments
  • Defamation Lawsuits
  • Insanity Defense
  • Employee Psychiatric Risk Assessment
  • Malpractice Issues
  • Standards of Care
  • Institutional Negligence
  • Neurological Damage
  • Employee Assistance Programs
  • Contested Wills
  • View Dr. Dikel's School Consulting Profile.
    William R. Dikel, MD
    From anxiety and depression to ADHD, autism spectrum disorders, behavior disorders, substance use disorders, and psychoses, this practical book provides essential information on how mental health disorders are diagnosed and treated, how they tend to manifest at school, and how they affect students’ emotions, behaviors, and ability to learn. It explains why traditional behavioral interventions are often unsuccessful, and describes effective classroom interventions that teachers can use to provide optimal educational experiences.
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    Dr. Palmer Morrel-Samuels
    210 Park Street
    Chelsea MI 48118
    USA
    phone: (734) 368-3348
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    Dr. Palmer Morrel-Samuels is a Research Psychologist with extensive training and experience in Statistical Analysis and Assessment Design. He has done a considerable amount of research and applied work on communication, testified to the U.S. congress on employee motivation and its linkage to objective performance metrics, published several articles on survey design in Harvard Business Review, among others, and wrote several patents to assist in the administration and analysis of workplace assessments. Dr. Morrel-Samuels currently teaches graduate courses on survey design and research methodology at the University of Michigan.

    Litigation Services: Dr. Morrel-Samuels' education, practical experience, and distinguished authorship have made him a valuable resource for providing expert services in legal cases where workplace surveys or assessments are at issue, including:
    • Statistical analysis of very large datasets, measuring the impact of corporate culture on performance and race discrimination.

    • Analysis of a survey's validity, reliability, objectivity, fairness, accuracy, confidentiality, freedom from response bias, and conformance to The Uniform Guidelines pertaining to all workplace assessments.

    • Statistical analyses of performance-related and survey-related data.

    • Desiging and conducting employee and workplace surveys, including Electronic surveys.

    • Disparate Impact & Disparate Treatment litigation.

    • Careful job analysis using court-approved methodology in FLSA litigation.

    • Performance appraisals, job evaluations, skill assessments.

    • Program evaluations, especially when used in hiring, firing, or other job actions.
    Expert Witness Experience, includes: Assisted the NAACP in its amicus brief for the Ricci discrimination case. Was the sole statistician in a successful $100M breach of contract case (Tower Automotive v. UNOVA) that required analyzing 4 million rows of data. Testified for the ICC’s International Court of Arbitration in The Hague. Has successfully withstood Daubert challenges - most recently from the City of Indianapolis in a large discrimination case involving the city's fire department.

    View Consulting Profile.
    This paper outlines a number of innovations that we have recently implemented in the Research Methodology Course at the University of Michigan's School of Public Health.

    3/29/2013 · Surveys
    THERE'S NO DOUBT that companies can benefit from workplace surveys and questionnaires. A GTE survey in the mid-1990s, for example} revealed that the performance of its different billing operations, as measured by the accuracy of bills sent out, was closely tied to the leadership style of the unit managers.

    This might come as a shock: Employees in large corporations sometimes mistakenly believe that they have been discriminated against. Admittedly, discrimination does occur, both in society and in the workplace. And as most attorneys know, many discrimination cases concern claims of either adverse treatment or adverse impact.

    Effective evidence-based managelnent requires analyzing data from a broad array of sources and conducting carefully designed pretest-posttest comparisons. However, our experience suggests that few businesses take that process to the next level by building merged datasets that can be used for rigorous pretest-posttest comparisons and meaningful statistical analyses.

    10/10/2012 · Surveys
    Companies are replacing paper surveys with Web-based versions that can dangerously distort the results.

    No contemporary guide exists for using statistics to prove causality in court. We outline a new theory explaining comprehension of causal graphs, and claim four hallmarks of causality are critical: Association, Prediction, Exclusion of Alternative Explanations, and Dose Dependence.

    4/23/2012 · Social Issues
    We distinguish between reverse discrimination and over-correction, arguing that the former should be used only to describe cases where well-qualified non-minority applicants are unjustifiably denied positions in organizations run by and/or staffed by minorities. Similarly, we argue over-correction should be used to describe well-qualified non-minority applicants who are unjustifiably denied positions in organizations run by non-minorities.

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    Dawn M. Adams, PHR
    W307 N6380 Shore Acres Rd.
    Hartland WI 53029
    USA
    phone: 414-659-4553
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    Dawn M. Adams, PHR, is a certified Professional in Human Resources, with 25+ years of experience in Human Resources, employment law, and Organization Development. She built her expertise in the professional services, manufacturing, health care, financial services, government, and construction industries. Dawn has held various leadership positions within organizations, including Vice President of Human Resources for a statewide, nonprofit healthcare organization and national HR manager for an international law firm.

    Ms. Adams built additional coaching and development expertise through the Center for Creative Leadership and Team Trek. In addition to her PHR certification, she earned several certifications through Lominger International. Ms. Adams was a member of SHRM and its national Employee Relations Expertise Panel. She is a former member and chair of MMSHRM’s Employment Practices Committee.

    Litigation Support - Dawn Adams provides expert witness services to counsel representing Plaintiff and Defendant in cases involving human resources, employment law compliance, management practices, employee termination, and recruitment. Ms. Adams is experienced with sexual harassment and discrimination cases, FMLA, employment laws, leave laws, policies and procedures, and the American With Disabilities Act (ADA).

    Areas of Expertise:
    • Human Resources
    • FMLA / Leave Laws
    • ADA
    • Employer Responsibility
    • Employment Discrimination
    • Employment Investigations
  • Employment Termination
  • Background Investigations
  • Due Diligence
  • Employee Relations
  • Sexual Harassment
  • Wrongful Termination
  • View Dawn Adams' Consulting Profile.
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    411 W. Maple Street, Apt. 305
    Wichita KS 67213
    USA
    phone: 316-630-9320
    fax: 316-630-9332
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    William A. Lybarger, PhD, specializes in the field of Health and Human Services. With a Masters Degree in Special Education and a PhD in Psychology (behavior disorders), has worked as a director, administrator, manager, teacher, consultant, executive coach, and expert witness in the Healthcare field.

    He brings to the industry a record of publication, presentation of reality-based management strategies and teaching that supports his pursuit of organizational success templates which coincide with achieving sustainable competitive advantage.

    As an Expert Witness, Dr. Lybarger provides Standard of Care opinions related to quality of care and treatment provided by health, education, and human service agencies. He has extensive training and experience in health and human service management, special education, quality assurance, performance management, and regulatory compliance.

    Dr. Lybarger has been asked to provide his expert opinion related to personal injury and wrongful death in over 70 cases. The quality of his work is supported by 30 years of experience in the management of community and residential supports systems for persons with mental retardation.

    Dr. Lybarger's casework has included:
    • Developmental Disabilities, Juvenile Treatment Facilities, Private Psychiatric Facilities, Community Mental Health Centers, and Special Education
    • Mental Retardation
    • Care Issues related to Medical Centers, Nursing Homes
    • Loss of Life Potential
    • Personal Injury
    • Wrongful Death
    View Dr. Lybarger's Consulting Profile.
    5/6/2015 · Psychology
    I have been providing expert witness services for several years. My practice, for the most part, has involved personal injury and wrongful death matters in health and human service agencies. More specifically, my work frequently requires a Standard of Care opinion related to the level of care provided by a service organization to a person with a developmental disability and/or mental retardation. As a part of this practice I have worked several cases involving an eating disorder referred to as PICA.

    Most organizations will eventually face hard times. I am suggesting that organizational leaders see this event as an opportunity rather than a trauma.

    What is the fastest way to increase profits? Stop doing things that don't make a profit! Could increased net profit, increased return on investment and improved cash flow be that easy? The answer is yes.

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    Eric Kimberling
    Founder & Managing Partner
    3773 Cherry Creek North Dr.
    Ste 720
    Denver CO 80209
    USA
    phone: 720-515-1377
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    EricEric Kimberling, MBA, is the most recognized and respected independent Enterprise Resource Planning systems expert in the world, giving 100% unbiased advice to clients for more than 20 years.

    Experience - Mr. Kimberling's extensive experience includes ERP software selection, organizational change management, implementation project management, and value analysis. In addition to his extensive ERP experience, Mr. Kimberling has also helped clients with merger and acquisition business integration, via strategic planning, business process reengineering, and Six Sigma. He further demonstrates his innovative and unparalleled industry experience as the lead facilitator of Panorama’s quarterly ERP Boot Camp workshops and weekly webinar series.

    Mr. Kimberling has dedicated himself to giving keynote speeches at industry conferences and universities worldwide, and has been quoted in hundreds of articles in newspapers, magazines and books, including the Wall Street Journal, CIO Magazine and Fortune.

    Litigations Support - Eric Kimberling has served as the expert witness in the industry’s highest-profile legal cases, representing both government and private companies across the globe. Throughout his career, he has been called upon to investigate the feasibility of litigation, provide witness testimony and build background reporting for the industry’s highest-profile ERP lawsuits, including Lyons Magnus, Inc. v. Fujitsu America, Inc.; Partner Services, Inc v. Avanade; Kathy Pishghadamian v. Nicor Gas; Flotek Industries, Inc. v. CD Group, Inc.; Midwest Tape LLC v. ESR Associates, Inc,; Waste Management v. SAP; and Whaley Food Service Repairs v. Epicor to name a few. He is actively involved in implementations and project recoveries, giving him unique and up-to-date experience with modern enterprise technologies.

    Mr. Kimberling lends his enterprise software expertise to litigation related to Operational Disruptions, Contract Disputes, and Implementation Delays caused by Enterprise Software Failure and/or its Vendors and Systems Integrators. He is also the author of the book, "An Expert's Guide to ERP Success". He and his team of ERP experts have been leveraged in many high profile software project failure cases involving Tier I ERP software (e.g., SAP, Oracle and Microsoft Dynamics) and Tier II software (e.g., Infor, Epicor, etc.).

    Areas of Expertise:
    • Sales Cycle Fraud and Misrepresentation
    • Contract Compliance
    • Consultant Errors
    • Budget Overages
  • Project Governance
  • Software customization
  • Project team staffing
  • Software schedule delays
  • View Eric Kimberling's Consulting Profile.
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    James W. Potts, JD
    3500 E. Colorado Blvd., Suite 107
    Pasadena CA 91107-3832
    USA
    phone: 626-396-1070
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    James Potts Human Resources Expert PhotoJames W. Potts, JD, owner of Potts & Associates, has represented and assisted employers in a variety of areas involving Employer/ Employee Relations for over 35 years, at first as an employee and then as a business partner and owner.

    Background - Mr. Potts earned a Juris Doctorate from the University of West Los Angeles Law School. During his last year in law school, he began working for National Employers Counsel; an employer group that helps companies reduce their unemployment taxes. Mr. Potts rose to corporate senior vice president after he successfully introduced new programs to assist their clients in all aspects of human resources.

    In 1999, after several other affiliations, and viewing the increasingly positive market opportunities and trends, Mr. Potts decided to form Potts & Associates and take his organization to a new level. Throughout his professional years he has also attained his Real Estate Brokers License, has facilitated lectures as a Master Teacher for the University of Phoenix for 13 years, and is a former Reserve Captain working with the Los Angeles County Sheriff’s Department. Mr. Potts is currently a certified mediator through the Los Angeles County Bar Association, and a published author (Right to Counsel, July 2008).

    Potts & Associates Company Profile

    Litigation Support - James W. Potts offers expert witness services to counsel representing both Plaintiff and Defense. He is experienced with cases involving the following issues:
    • Human Resources
    • Interview Process
    • Hiring, Termination Process
    • Sexual Harassment
    • Hostile Work Environment
    • Title VII
    • Discrimination Complaints
  • FEHA
  • Interactive Processes
  • Wrongful Termination
  • Workplace Retaliation
  • Progressive Discipline
  • Leaves of Absences
  • Worker's Compensation
  • View James Potts' Consulting Profile.
    James William Potts, JD
    At a time when arguing about the benefits of seeking out talent without regard to color and other ethnic issues has long gone out of fashion, it is easy to believe that all is well in the corporate world. The author seeks to assist managers and supervisors on how to manage minorities. This book helps them realize dealing with the task is not as difficult as they may think. For these managers and supervisors, giving careful consideration of the guidelines in the book will help them reduce potential lawsuits.
    James William Potts, JD
    In the late 1970s, a crime wave swept California. Several young girls were kidnapped, brutally raped, and murdered. Michael Dee Mattson, a drug addict with severe emotional problems, was convicted of these crimes and sentenced to be executed in California's gas chamber. James Potts, an aspiring young attorney still coming to terms with the rape of his own younger sister, is asked to find a way to get Mattson's conviction overturned.
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    Willie L. Carter, MBA, CLS, CMQ, CISOLA
    President
    459 Lambert Tree Rd
    Highland Park IL 60035
    USA
    phone: 847-919-6127
    fax: 847-432-4532
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    Quantum Associates, Inc (QAI) provides Process Improvement Services for companies seeking to achieve organizational velocity. Their velocity approach draws on the disciplines of Lean, Six Sigma and the Theory of Constraints to help clients achieve operational speed and strategic direction to outmaneuver competitors, improve customer experience and swiftly build significant/sustainable earnings growth.

    Founded in 1999 by Willie L. Carter to assist small to mid-sized manufacturing and service companies improve their processes to become more competitive, QAI’s network of consultants has over 200 years of combined continuous process improvement experience in various industries. Our consultants have worked on projects around the globe, including the U.S., Canada, Europe, Hong Kong, and mainland China.

    The team at QAI has a strong understanding of continuous process improvement, a vast knowledge of many different process improvement methods with a keen attention to delivering breakthrough results and extraordinary value. It is their ability to assess the situation through data analysis providing comprehensive solutions specific to the client’s business that leads to a successful process improvement project within budget from conception to completion.

    QAI Services:
    • Quantum Process Improvement
    • Lean Manufacturing Services
    • Lean Enterprise for Service Firms
    • Six Sigma Implementation
    • ISO 9000 Services
  • Lean Leadership Coaching / Mentoring
  • Training
  • Lean Office Simulations
  • Velocity Managing System (VMS)
  • Lean Office / Administrative implementation
  • Quantum Associates, Inc. Video Introduction


    Willie Carter Process Improvement Expert PhotoWillie L. Carter, MBA, CLS, CMQ, CISOLA, is the President of Quantum Associates, Inc. Willie is a seasoned operations and quality expert with proven expertise in achieving breakthroughs in eliminating waste, process improvement, lean process improvement, lean sales process improvement, lean transformation, quality management and continuous improvement. He is a trained facilitator (Juran Institute) who excels at getting staff to buy-in and sustain continuous process improvement objectives; change agent and team builder with over 40 years of operations and continuous and lean process improvement leadership.

    Willie is an effective relationship builder who has led, coached, and mentored teams in Europe, Asia, and North America to elevated levels of performance in achieving process improvement and lean enterprise goals.
    Continuous process improvement ensures that your processes are capable of meeting or exceeding internal or external customer requirements and business performance objectives. Continuous process improvement consists of the rigorous application of the following activities:

    Willie L. Carter
    A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.
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    Virginia Rhodes, EdD
    CEO
    1549 Wittlou Ave.
    Cincinnati OH 45224
    USA
    phone: 513-207-2566
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    Virginia Rhodes, EdD has an extensive background in Urban Public Schooling. She has over 35 years of experience in School Policy, Strategic Planning, Organizational Development, Administrative, Supervisory, Evaluation and Instruction in K-12 settings.

    As principal and policy-maker, Dr. Rhodes was known for her work in reclaiming failing high schools, including moving an Ohio high school from 8% passage on the state science test to 54.5% in 2 years, collaboratively, within a contractual environment.

    Dr. Rhodes provides Expert Witness testimony and preparation services for districts and law firms. She is available to represent both Plaintiff and Defense. Dr. Rhodes' services are available nationally and internationally.

    Specialties Include:
    • School and School District Policy
    • Organizational Development, School, District Structural Planning
    • Standards of Administrative and Teacher Practice
    • Teacher Training / Evaluation, Administrative Training
    • School Climate, SEL, Discipline Methodologies, Applications
    • Diversity Issues within Personnel and Student Settings
    • Urban School Research
    • Deposition Digests & Document Review
    • STEM, Environmental, Magnet, and other Specialty Programming
    • Conditions Affecting Low-income Students: Mobility, Poverty
    • Urban Schooling / High-risk Settings
    • Innovative & 21st Century Practices - Domestic and Abroad
    • Academic Achievement and Program Development
    View Dr. Rhodes' Consulting Profile.
    What does it take to improve science performance in an inner-city high school? Could a science "immersion" strategy change motivation and interest in science? How can we meet a key strategic goal of our urban district: "All students graduate and are prepared for postsecondary education, successful careers and productive citizenship."

    Creative professionals in team-based work settings value work communications skills among their colleagues. As public schools create professional learning communities and experiment with teacher-led curriculum and program development, traditional interview processes may prove inadequate for these new collaborative environments. New and creative selection models may be needed to enable teacher or other professional teams to choose candidates with the 21st century skills needed for success. In public sector environments, work rules are often highly developed and professionals are entitled to interview. Qualifications, training, experience and seniority as determinants often get reduced to transfer rights using seniority as the main or only criteria. This trend detracts from creating a competitive environment in which to attract & retain a high-quality teaching staff. Solutions can be found within existing contract parameters, however, if the attributes necessary to teach 21st Century skills are actually required to be demonstrated, not just described, in the interview process.

    "All children can learn," is a catchphrase currently making the rounds in education circles, particularly in staff development activities (Pankratz & Petroski, 2003). De facto learning theory challenges the underlying assumptions of this phrase by examining how it is that learning in schools takes place. Using theoretical foundations of Dewey, Maslow, and Vygotsky, this essay will explore the fact that all children are, in fact, learning all the time, regardless of the actions of teachers, the content of the curriculum, or educational policy and practice.

    Critical to a dynamic STEM school is a high level of instructional rigor. While this is true in all STEM schools, it is a particular challenge in those programs that serve populations inexperienced with high levels of rigor in their previous coursework.

    OK, I did learn enough in 35 years of high school teaching, administration, and marriage to know one thing: The way to anyone's heart is through their stomach! Feed them, and they will come.

    Establishing a STEM High School (Science, Technology, Engineering, & Mathematics), and the Aiken Environmental, Ohio's first public environmental high school proved to be successful strategies to increase student engagement and raise standardized scores in science. High-poverty urban students from declining academic and disciplinary environments produced significant gains on science test results and credit attainment towards graduation. Using multiple overlapping rigor and SEL strategies, students experienced "science immersion," project-based learning, and a social-emotional curriculum that emphasized personal development and team/community-building skills.

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    Robert G. Rose, PhD, Principal
    Robyn W. Porterfield, PhD, Managing Principal
    5944 Luther Lane
    Suite 650
    Dallas TX 75225
    USA
    phone: 214-234-0266
    fax: 214-373-6360
    Rose-Porterfield-Group-Logo.jpg
    Rose Porterfield Group (RPG) has over 30 years of experience providing Business Performance and Human Resource services. As experts in human behavior, we provide litigation support strategy and testimony for attorneys and corporations. Offering unbiased, detailed, and objective expert opinion on all aspects of human behavior in the workplace, we can help determine the facts, motivations, and human factors involved in the case.

    Forensic and Expert Testimony Cases Include:
    • Sexual Harassment
    • Workplace Injury
    • Discrimination
    • Retaliation
    • Wrongful Termination
    Robyn Porterfield Productivity Expert PhotoRobyn W. Porterfield, PhD - Managing Principal at RPG, spent over ten years in sales and marketing prior to completing her PhD in Industrial Psychology. While completing her PhD, Dr. Porterfield served as Director of Client Services for a Texas-based on-line psychological testing firm, consulting to management on such issues as individual and team fit, conflict resolution, hiring, coaching, and management succession planning.

    As a consultant, Dr. Porterfield has assessed executives in such diverse industries as financial management, food service, telecommunications and retail. For five years Robyn and Bob co-wrote a column for the Dallas Business Journal titled, C-Level Coach. Robyn is also a professional mediator and currently mediates for Dispute Resolution Services of Tarrant County, Texas.

    Robert Rose Productivity Expert PhotoRobert G. Rose, PhD, Principal at RPG, received his PhD from Florida State University. Since 1976 he has served as consultant to organizations in virtually every industry including health care, retail, IT services, manufacturing, construction, aviation, and many others. In his over 30 years as a consultant, Dr. Rose has encountered virtually every problem that an organization can experience, and has seen that good teamwork - from hiring to development - always benefits both the individual and the company.

    Bob is the author of numerous articles on communication, crisis handling, and conceptualizing purpose and culture within organizations, and his books on consulting are required reading by major corporations..

    View RPG's Consulting Profile.
    7/21/2016 · Injury
    Almost all of us have been to the yearly company football game, company barbeque, or happy hour. Organizations often think these events create closeness, trust, a sense of "teamwork", or even a sense of family. We love a good burger and a beer as much as anyone but in our experience the injuries, harassment and other complaints that can come from company social events may cause problems for employers. And we find that the defense that the events were "voluntary" may not hold up.

    Robert G. Rose, PhD
    Robert G. Rose, PhD
    This book discusses testing as a critical aspect of the hiring process. Dr. Rose presents a clear, concise picture of the real issues and advantages in testing in an easy to read enjoyable format.
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    Cynthia M. Rando, MS, MBA, CHFP
    Human Factors & Ergonomics Consultant
    2723 Palermo Ct.
    League City TX 77573
    USA
    phone: 978-660-2808
    Cynthia-Rando-Human-Factors-Ergonomics-Expert-Photo.jpg
    Cynthia M. Rando, MS, MBA, CHFP has spent 15 years in the field of Human Centered Design. Ms. Rando is a Member of the Board of Directors for the Board of Certification in Professional Ergonomics, a Certified Human Factors Professional, and Certified Birkman Consultant. She received her MS in Human Factors Engineering from Clemson University and an MBA from Northeastern University.

    Ms. Rando's experience includes 12 years at NASA's Johnson Space Center. During this time, she provided extensive leadership to the organization addressing several critical areas in Human Factors and Human Centered design including: interface design, ergonomics, safety and risk mitigation strategies, usability / user experience, accident investigation and root cause analysis activities. She was also instrumental in implementing several culture change initiatives and innovative solutions for the agency, including crowdsourcing, the Center of Excellence for Collaborative Innovation, and the NASA Human Health and Performance Center.

    Litigation Support - Ms. Rando provides expert witness services to counsel representing both plaintiff and defendant. Her services include written reports, depositions, and trial testimony as needed. Ms. Rando's ideal clients would be seeking Root Cause Analysis, Ergonomics, and Human Factors assistance in the following areas:
    • Aerospace
    • Medical Device and Environments
    • Workplace Safety
    • Workplace Accidents
    • Slips Trips, and Falls
    • Attention and Distraction
    • Product Design
    • Displays and Controls
    • Driver Behavior
    • Fatigue and Sleep Deprivation
  • Cognition / Memory / Perception
  • Environmental Impacts (lighting, noise, vibration)
  • Risk Perception
  • Stress and Fatigue
  • Training
  • User Testing / Experience
  • Procedure and Instructional Materials
  • Cautions and Warnings
  • Labeling
  • General Human Error
  • View Cynthia Rando's Consulting Profile.