8/7/2006· Business Management
By: Dorothy Pederson
The business of service is an interesting one to say the least. The subtle path to success lies in knowing ourselves. You might ask what I mean. What I am saying is that it is only in gaining understanding into our own feelings, reactions, and habits that we master the real art of relationship. It is always all about us
8/7/2006· Business Management
Managing Frontline Employees for Customer Success: A Toolbox of Employee Satisfaction Ideas
By: Dorothy Pederson
For decades there has been a chasm between frontline employees, typically hourly, and management. Frontline employees recognize a problem and feel powerless to "fix it." They blame management and expect them to "fix it!" They perceive that management does not listen to them. They feel discounted. So they rebel
by Beatrice C. Engstrand, MD, FAAN
by Matthew Curtin, Peter G. Neumann
by Ray Turner, EdD
