Emily Goodman Shortall, CPM®, ARM®, is a Property Management expert witness and litigation consultant with 23 years of Commercial and Multifamily Operating Experience. She is President of the Property Management Division at Harvey Goodman Realtor, a third-generation real estate developer currently building apartment communities, and a former Regional Vice President responsible for 6,000+ units and a 1.5 million sq. ft. shopping center. She holds broker licenses in Ohio, Georgia, North Carolina and Virginia, an associate broker license in Pennsylvania and a salesperson license in West Virginia.
Services for Counsel: case screening, record review, chronologies, site and operational analysis, expert reports, rebuttal, deposition preparation and testimony. Plaintiff and defense, nationwide, subject to conflict clearance.
Areas:
- Inspection and Notice Systems
- Maintenance and Work-Order Practices
- Hazard Escalation and Verification
- Premises Safety
- Negligent Security and Access-Control Management
- Pool and Amenity Operations
- Fire, Life-Safety and Carbon Monoxide Alarm Programs
- Water and Mold Response
| - Snow, Ice and De-Icing Management
- Loading-Dock Operations
- Vendor and Contractor Oversight
- Staffing and Supervision
- Utility Billing (RUBS, master-meter)
- Lease Administration
- Management Agreements and Owner Oversight
- Transitions
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Representative Matters (de-identified):
- Common-area condition management at a commercial office property (premises safety); expert report.
- Amenity-area operations and access control at an institutional multifamily community; expert report.
- In-unit gas heating equipment and carbon monoxide detection at an apartment community; expert report.
- Out-of-service dock leveler and repair escalation at a high-volume institutional loading dock.
- Resident utility charges and master-meter cost allocation at an apartment community.
- Sidewalk snow and ice program oversight at a mixed-use commercial property (defense).
Method: Ms. Goodman Shortall compares what the organization said should happen with what the records show (Observe, Document, Assign, Escalate, Verify, Close). Opinions address property management practice; legal, engineering and medical conclusions are reserved to others.
Credentials: IREM CPM® and ARM®; IREM Governing Councillor, 2027–2029 term; past Regional Vice President; former adjunct real estate instructor, Belmont College; IREM Top 30 Under 30, Professional Achievement Award and Academy of Authors honoree; author, Journal of Property Management.
