Alpine Engineering & Design, Inc. has 6 consulting mechanical engineers. We have a total of nearly 100 years of experience designing mechanical equipment. We have been retained on over 600 lawsuits, both intellectual property along with product liability. Our engineers have over 80 U.S. patents on products we have designed.
We have testified regarding patent IPRs, patent infringement/non-infringement, and patent validity/invalidity, product liability, mechanical design, human factors, industrial safety, accident reconstruction, failure analysis, DOT compliance, compliance with OSHA and other standards (i.e. ANSI, ISO ASTM, etc), hydraulic systems. With all of our experience, you will find us a joy to work with.
Our services include a testing and prototype lab, model shop, computer graphics and animations, the ability to create full-size prototypes. There is nothing better than a good model or animation to get our points across. Often we come up with arguments that were not previously considered. We give honest, understandable opinions with the underpinning required to help attorneys, judges, and jurors make good decisions.
Expert Witness Services
Professional Expert Reports
Compliance with Standards
Patent & Patent Related Issues
Provisional Patent Complete with Illustrations
Patent Infringement Review
Powerful Design Tools
Full Service Fabricating Materials
Finite Element Analysis (FEA)
Hydraulics, Pneumatics, Electrical
Structural Integrity Tests
Fred P. Smith, PE, CSP,
I have been retained over 500 times as an expert in intellectual property, and product liability cases where I have testified regarding claim construction, infringement, invalidity, breach of warranty, negligent misrepresentation. Testified in court over 40 times in multiple state courts, Federal Court, before the Patent Trial and Appeal Board (PTAB), the Federal Trade Commission (FTC), and the International Trade Commission (ITC). I have over 70 patents on such products with a number of patent applications still pending. Received the Utah Genius Award for being one of Utah’s top inventors.
Directed the development and improvement of a wide variety of products including trucking equipment, refuse equipment, hydraulically operated mobile equipment, cranes, manlifts, specialty axles and suspensions, zip lines, amusement rides, exercise equipment, radiofrequency and magnetically shielded enclosures, rotomolded containers, aerial lifts and a variety of consumer products.
Ian Allport, principal at Radical Software & Consulting Inc., has over 30 years of experience in the Financial Services and Information Technology industry.
Background Experience - For over 25 years Mr. Allport worked in various roles in the financial services industry. He has experience in developing applications for many business types and has operated at many different levels of responsibility including project management, application design, and programming. In those roles, he provided technology solutions and was intimately involved in the creation of new business platforms. At all times, Mr. Allport has been strongly aligned with the business operations in companies.
Litigation Support - Since 2000, Mr. Allport has provided litigation services for legal firms throughout the United States and Canada in the area of infringement of intellectual property, namely: Patents, Copyrights, and Theft of Intellectual Property. His cases have included subject matter related to:
Financial Service Applications
Health Care Services
Medication Dispensing Software
ATM and Point of Sale Transaction Processing
Check Image Processing
Areas of Expertise:
Patents - Ian Allport has extensive experience in automated trading, including algorithmic and high frequency technology. These skills have been utilized on cases including Reuters vs. Bloomberg, LLC in a patent infringement litigation and a case of potential patent infringement involving automated execution platforms. Mr. Allport creates and examines claim charts, provides input to attorneys evaluating the validity of a patent, and performs detailed code and processing analysis of an application that potentially violate a patent.
Copyrights - To determine if a copyright has been violated, Mr. Allport utilizes analytical skills including abstraction, filtration and comparison, standards of substantially similar, look and feel protection, virtually identical analysis, and a detailed examination of the processes used in conjunction with the potential violating application. These tasks culminate in a report detailing whether or not the copyright was violated and, if so, the manner in which it was done including the use of copyright case history to highlight how conclusions were drawn.
Theft of Intellectual Property - Mr. Allport examines motives, defendant skill sets, opportunity, and the systems in question to determine if IP theft has occurred. Extensive reports are created based on his findings.
Dr. Tarek Omar, is a Mechanical and Structural Engineering expert with over 24 years of leading edge experience in the areas of accident investigation and reconstruction, highway safety, automotive / vehicular engineering, security barriers and structural analysis. From 1994 to 2002,
Dr. Omar worked as a Senior Research Scientist at the National Crash Analysis Center (NCAC), the renowned research center created in 1992 as a successful collaborative effort among the Federal Highway Administration (FHWA), the National Highway Traffic Safety Administration (NHTSA), and George Washington University (GWU). The NCAC supports the US-DOT strategic goal to reduce fatalities and injuries on the nation's roadways and has successfully served to enhance safety worldwide. Dr, Omar completed numerous research projects in vehicle crash analysis, vehicle crashworthiness, and highway safety.
In 2002, Dr. Omar founded his consulting firm, Advanced Research and Technology Corp (ART). In his role as President and Senior Consultant, he directs and conducts advanced Design and Nonlinear Finite Element Analysis (FEA) in the areas of Structural Impacts, Transportation Safety, and Physical Security Protection.
Litigation Support - Dr. Omar and his team at ART provide clients with the compelling scientific evidences necessary to pursue and win complex specialty lawsuits including but not limited to vehicle crash, airbag and seatbelt fatalities and injuries, slip, trip & falls, occupant biomechanics, crashworthiness, and failure analysis, fuel tank, pipelines, and pressure vessel analysis.
ART experts are widely recognized as a world leader in advanced computer simulations of complicated structural dynamics, crash, and impact-related problems. They use state-of-the-art technology including 3-D computer animation engineering and modeling and the latest engineering techniques for crash analysis (frontal, side-impact, vehicle, rollover, etc.), crash scene investigation, crash test data analysis (FMVSS, NCAP, IIHS, etc.), crash statistical data analysis (NASS, FARS, etc.), occupant kinematics, occupant protection, biomechanics, vehicle dynamics, and computerized crash simulations.
Jason S. Kiddy, PhD, PE, CFEI, is a principal at Aither Forensics Engineering, LLC, a forensics consulting firm located in Maryland. Dr. Kiddy spent over 20 years in various industries prior to becoming a full-time expert witness. He has broad industry experience in Mechanical and Aerospace Engineering from which to draw extensive knowledge on a wide variety of topics. Dr. Kiddy holds eight U.S. and four foreign patents. His work experience includes the following industries:
Oil and Gas - Aircraft and Helicopter Design - Military Equipment - Navy/Marine
Dr. Kiddy has expertise in mechanical design, mechanical systems, hydraulics/pneumatics, plumbing / HVAC systems, corrosion, fire origin and cause, codes and standards, and warnings / instructions. He also has substantial experience in intellectual property matters ranging from invention disclosures, patent prosecution, and continuing through IP disputes. From a product design standpoint, Dr. Kiddy's experience includes all aspects of a product life cycle such as early stage R&D, product development and qualification, manufacturing, quality control, and failure analysis.
Litigation Support - Dr. Kiddy regularly assists both plaintiff and defense parties with extremely competitive rates, timely service, and expert advice. As an expert witness, he has supported dozens of matters including opining on such topics as: product liability, heavy/industrial equipment, premise liability (slips, trips, and falls), construction defects, and fire origin and cause.
Jessie Stricchiola has over 23 years of experience in the fields of Search Engine Optimization (SEO), Digital Marketing, and Internet Technologies. She is the founder of Alchemist Media, Inc., a digital marketing consultancy launched in 2002 that provides various internet and search engine marketing consulting services, including SEO, website development, web analytics,and digital marketing strategies.
Ms. Stricchiola began studying search algorithms and digital information discoverability in 1997, and was first employed as a full-time search engine optimization (SEO) specialist in 1998. She is co-author of The Art of SEO, (O’Reilly Media, 1st Ed. 2009, 2nd Ed. 2012, 3rd Ed. 2015, 4th Ed, 2022), a treatise on the practice of SEO that has been used as required or recommended reading in courses at Georgetown University, USC, UCLA, UCSD, UC Davis, the University of Wisconsin, Syracuse University, the University of Mumbai, the City University of Hong Kong, and others.
Ms. Stricchiola has been a presenter and/or moderator at various search engine and internet industry conferences since 2002, including Ad:tech, O'Reilly's Web 2.0, Pubcon, Shop.org, FOO Camp (O’Reilly), Search Engine Strategies, Search Marketing Expo (SMX), and others. She is credited with having been the first to identify Click Fraud in the PPC (pay per click) industry in 2001. Her work on this issue has been featured in numerous media outlets, including NPR, The New York Times, The Wall Street Journal, Wired.com, CNN Money, and in The Google Story (First Edition, David a. Vise).
Litigation Support - Jessie Stricchiola has been qualified as an Internet Discoverability, Web Analytics, and Search Engine Optimization Subject Matter Expert in two US Federal District Courts, the Federal Court of Canada, and various California Superior Courts. Her services include pre-file case evaluation and research, expert consultant (non-testifying) engagements, and expert witness testimony at deposition and trial including claims construction and related testimony for patent litigation. CV available upon request
Parties to Litigation: U.S. Government, Uber Technologies Inc., Google Inc., Microsoft Online Inc., Yahoo! Inc., Dyson Technologies, Inc., IHG Hotels & Resorts, FremantleMedia, and others.
Areas of Expertise:
Internet / Web Forensics
Digital Data Discoverability
Digital Content Archives
Search Engine Visibility
Click Validity Measurement
Website Traffic Analytics
Open Source Data
Internet and Digital Marketing
Social Media - Facebook, Twitter, Instagram
Intellectual Property - Trademark, Patent, Prior Art
Three acknowledged experts in search engine optimization share guidelines and innovative techniques that will help you plan and execute a comprehensive SEO strategy. Complete with an array of effective tactics from basic to advanced, this third edition prepares digital marketers for 2016 with updates on SEO tools and new search engine optimization methods that have reshaped the SEO landscape.
Medical Product Design Expert Witness Karl Leinsing
Karl R. Leinsing, MSME, PE, President of ATech Designs, Inc., is a Professional Mechanical Engineer who specializes in Medical Device Product Development from concept to production. Mr. Leinsing has been granted over 34 patents (needle free IV valves, laparoscopic devices, needlescopic devices, suture lockers, catheters, mitral valve repair devices, knitting machines) and excels in solving the most complicated problems and design challenges. His company has a fully equipped medical lab with calibrated measurement and test equipment and all is fully documented with high quality reports with pictures and video to provide credible results and easy to understand compelling data.
The winner of five design awards, Mr. Leinsing is recognized as one of the top 100 medical device professionals in the nation by MD&DI. For dedication to his industry, he was made the 2014 Chairman of the Medical Device and Manufacturing Conference in Anaheim, CA. Mr. Leinsing has also been acknowledged for his work in a publication by Life Magazine. Mr. Leinsing offers litigation support services to the legal community. He has extensive experience with Patent and Product Liability cases including report writing, depositions, and testimony.
Experienced Medical Device Experts can assist with a case in many different ways. First, they have industry knowledge of the medical device industry and can assist with prior art in patent litigation cases for example. They understand the technology and how claim terms are understood for one skilled in the art of medical device design, testing, and manufacturing. This firsthand information can then assist with proper claim construction and infringement analysis. Experience with medical devices product development can also assist in determining what is obvious in the field and what is not as it pertains to patent validation.
Michael Nranian, JD, MBA, MS has over 30 years experience focusing in Product Development, Intellectual Property, Patent Litigation, Legal and Technical Compliance, and Product Liability Litigation. He is a licensed attorney in Michigan, Texas, & the United States Patent and Trademark Office. Mr. Nranian is a Six Sigma Black Belt, Professional Engineer, & Certified Project Management Professional. He has an in-depth background and education in Law, IP, Electrical, Chemical & Computer Engineering, & Business. He has testified extensively as an expert witness in depositions, hearings, and trials in state & federal courts.
Mr. Nranian conducts Product and Technology Analysis, Patentability & Prior Art Research,and provides Technology & Litigation Support for Intellectual Property. His litigation background includes patent infringement / non-infringement under literal infringement and the doctrine of equivalents, patent validity / invalidity, prior art, & file-wrapper estoppel, for both ITC and Federal cases, including Inter Partes reviews. He conducts analysis of patents and products, prepares claim charts, & expert witness reports. This includes testimony and document preparation for cases before state, and federal court jurisdictions, and the International Trade Commission and the Patent Trial and Appeal Board.
Mr. Nranian is thoroughly familiar with all 101, 102, 103, 112, and other enablement and prior art arguments. His experience includes Technology Standards Boards and Licensing Authorities, Antitrust / DOJ, Technology Development and Transfer, Patents, Trademarks, Trade Secrets, and Copyrights, Licensing, Unfair Competition/Trade, False/Deceptive Advertising, & Lanham Act Actions, & Class Actions.
His Product Liability Expert Witness litigation background includes all types of Safety Systems, Electrical Systems, Fires, Accident Reconstruction, and Evaluation of Alternative Designs for Automotive, Medical and other industries. He has over 29 years of experience in Automotive Safety Systems, Sensors, Seatbelts, Airbags / Curtains, Seats, Diagnostic Systems, Crash Recorders, Crash Pulse Analysis, System Diagnostic, Fault Codes, Structure (including roof-crush and door) and front, side & roll-over systems (including sensing and algorithm development) for domestic and international corporations. He is thoroughly familiar with all regulatory (including FMVSS), and corporate due-care requirements, & preemption arguments, occupant kinematics, & injury causation.
John Peck has over 25 years of experience as a Software and Hardware Engineer, with over 10 years of experience as a technical analyst for hardware and software Intellectual Property matters. Through his experience as an inventor, he has been granted 10 United States patents.
Background Experience: Mr. Peck's prior hardware engineering experience includes system architecture, digital design, design verification, design methodology automation, FPGAs, ASICs, and complex SoCs using in IoT applications such as smart power meters. He also has a solid background in software engineering, including video game development, firmware, EDA tools, and system validation environments.
Litigation Support: Mr. Peck has drafted numerous claim charts and prepared expert reports for software copyright, trade secret, and patent litigation. Representing attorneys for plaintiff and defendant, he is comfortable researching and expressing complex technical issues.
Ideal clients are attorneys who need to understand how complex systems operate on the basis of produced source code. Mr. Peck is able to rapidly understand complex technical systems, identify gaps in source code productions, and explain source code operation in a way that most people can understand. His work products are highly detailed in their description of system operation, source code references, and claim mapping.
To date, Mr. Peck has consulted on a total of 22 cases.
Consultant and analyst for multiple ITC 337 investigations
Software source code analysis for litigation including alleged copyright violation and trade secret theft
Hardware HDL/RTL source code and schematic analysis for litigation matters including patent infringement
Patent evidence of use
Reverse engineering of software on mobile, desktop, and server platforms
Performed software and hardware IP analysis and composed expert reports regarding patents, trade secrets, and copyright matters
Ran CodeSuite® and analyzed software source code correlations
Reviewed client portfolio patents to determine likelihood of infringing use based on publicly available information
Developed source code comparison and analysis tools
MS, Computer Science, University of California, Los Angeles
BS, Computer Engineering, Carnegie Mellon University
Peter A. Crosby has over 35 years experience in the Medical Devices Industry. He has been the CEO of six medical device companies (public and private) in four countries, and has been a member of the board (including chairman of the board) of over 10 companies.
Mr. Crosby is an accomplished entrepreneur and company builder, and has brought many medical device products to the world market. In 2017, he retired as CEO from Mainstay Medical, after spending over 8 years as the founding CEO, doing several rounds of financing, taking the company public in Europe, and bringing Mainstay’s ReActiv8 to market in Europe. Although he continues to work with the company on a consulting basis, he has shifted his focus to helping other companies grow, as a board member, advisor, and in interim management.
With a university education in Biomedical Engineering, Mr. Crosby is the inventor on over 30 US patents and applications pending. He has managed the intellectual property portfolio of several companies. His clinical domain experience includes ophthalmology, otolaryngology, cardiology, cardiac surgery, orthopedics, pain management, anesthesia, and intensive care.
Litigation Support - Mr. Crosby has served as an expert witness in many cases including product liability, intellectual property (patent disputes), and commercial contracts disputes. He has testified in three cases in which the outcome hinged on interpretation of “commercially reasonable efforts.” Mr. Crosby's services are available to attorneys representing plaintiff and defendant.
Imagine this scenario: Early stage company Smallco develops an exciting new technology, which it uses to create the prototype of its first product - Brakethroo! A large company in the same field, Bigco, becomes aware of Brakethroo, and realizes that if the product works as hoped, it could be a valuable addition to Bigco's product range. Bigco offers to buy the technology and product from the shareholders of Smallco. The merger and acquisition (M&A) agreement specifies an up-front payment, and one or more payments dependent on achievement of milestones. Bigco agrees to use "commercially reasonable efforts" to achieve the milestones. Smallco and Bigco sign the agreement, the shareholders of Smallco get an immediate payout and look forward to further milestone payments.
Brooks Hilliard, CMC, CCP is the only actively practicing expert witness in the world who is both a Certified Management Consultant and a Certified Computing Professional specializing in computer system selection and problem resolution. He has testified more than 30 times as a computer expert witness and has been engaged on more than 90 such matters for both plaintiffs and defendants. Mr. Hillard has done expert witness and consulting assignments in 25 states, and has qualified as an expert witness on computer software and hardware (including ERP, SCM and CRM systems) in both state and federal litigation. His expert witness engagements have included courtroom and deposition testimony in lawsuits, arbitrations, mediations and formal governmental hearings.
Areas of Expertise:
Allegations of ERP and CRM system failures and/or defective business software/systems
Valuation of computer hardware, software and services
An property and casualty insurance agency acting as a managing general agent for several insurance lines sold through sub-agents throughout the United States had agreed to license a comprehensive agency management system from a developer of such software specifically developed for managing general agencies.
Jose J. Granda, PhD, PE, is a Professor of Mechanical Engineering at the California State University in Sacramento, CA. Prof. Granda is a Professional Registered Mechanical Engineer with almost 40 years of experience in the industry. A NASA Fellow, he served as a NASA public spokesman for 17 space shuttle missions.
Degrees and License:
PhD in Mechanical Engineering, University of California, Davis
ME in Mechanical Engineering, University of California, Berkeley
MS in Mechanical Engineering, National Polytechnic University, Ecuador
PE (Professional Engineer) License in Mechanical Engineering
Specialized Training: Vehicle Dynamics and Design, Vehicle Safety and Crash Reconstruction, Accident Bio-mechanics, Finite Element Modeling in Computer Aided Design, Advanced Mechanical Design and Failure Analysis, CSUS; Motorcycle Accident reconstruction; EDR Certification, Tech 1, Tech II, EDR Analysis Certification, Collision Safety Institute; Applying Automotive EDR Data to Traffic Crash Reconstruction, SAE Society of Automotive Engineers International; Advanced Accident Reconstruction Utilizing Human Factors course; Photogrammetry for Collision Reconstruction, Lightpoint Data; Bicycle and Pedestrian Accident Reconstructions; Heavy Commercial Vehicles Accident Reconstruction
Litigation Support - Prof. Granda is an expert in Forensic Engineering and Accident Reconstruction using computer simulations. His cases include accidents involving vehicles and people. He offers services to attorneys for plaintiff and defendant which include thorough written reports, depositions, and trial experience.
Durand R. Begault received a PhD in Computer Audio from UC San Diego in 1988 and an MFA from Mills College in 1981. He has been associated with the Audio Forensic Center and Charles M. Salter Associates, Inc. since 1996 and has worked as an expert witness, legal consultant, and acoustical consultant on a variety of audio-related cases since 1988. Dr. Begault also holds a research position at NASA Ames Research Center and is an adjunct faculty member at McGill University. He is the author of several U.S. patents and is qualified as an expert witness in both Federal and State Courts. Dr. Begault has testified in over 40 cases on a variety of audio technology and forensic audio-related cases.
Recordings involving cellular telephones or personal digital assistants (“PDAs”) are increasingly the source evidence in audio forensic examinations, compared to recordings originating with other devices such as hand-held digital recorders. On modern PDA cellular telephones recordings can be made either directly to the telephone or transmitted as voice mail messages. The current investigation focuses on differences in the two types of recordings in terms of dynamic range and linearity of levels. Such information can be important for characterizing the distance of sound sources relative to the microphone and are important for understanding transformation of recorded speech and non-speech sounds.
Written by an author with expertise in both theory and applications, 3D Sound for Virtual Reality and Multimedia provides readers an essential technical foundation in sound and virtual reality. The book covers components of spatial auditory displays; psychoacoustics of spatial hearing; what sounds are appropriate to spatialize; applications to human-machine interfaces (including virtual reality and multimedia); computer music; and room acoustics.
Software Engineer Architect Expert Witness Howard Cohen
Howard J. Cohen, PhD, has over 30 years of experience in Software Engineering, Architecture and Implementation. He possesses particular expertise in Algorithms, Relational Databases, Graphical User Interfaces (GUIs) and Software Applications in general. His experience has been in a broad spectrum of technology, in several languages, in a wide variety of applications, and on multiple platforms. Dr. Cohen's background includes Electronic Design Automation, Bioinformatics, Digital Cartography, Banking Systems for Foreign Exchange Traders, and many more. He is the co-inventor on approximately 120 patents.
Dr. Cohen has over 15 years of experience as an Expert Witness. He possesses excellent written and verbal communications skills, including the ability to express himself well in interpersonal contacts, make presentations to large audiences, explain complex concepts clearly, and write well on levels ranging from the scientific to end user documentation. He is available to analyze complex systems, to write clearly about technical issues, and communicate face-to-face in a manner appropriate for any audience to understand the issues, the technology and the point of view. Dr. Cohen has been deposed and testified at arbitration hearings and in Federal Court.
Oded Gottesman, PhD, CTO of Compandent Inc., technology IP expert witness in such areas as telecommunications, cellular phone, and signal processing, provides technology expert witness services, prior art search, and consulting for Technology Patent Infringement, Patent Invalidity, Trade Secret Disputes, source code review, hardware analysis, and related matters. Dr. Gottesman has more than 17 years of experience as an expert witness, deposed 14 times, testified 6 times in Jury trial and 2 times in ITC trial, worked on IPR and Ex Parte Reexamination petitions, and wrote numerous reports. Among his areas of expertise are:
DSP Digital Signal Processing
Cellular Networks (4G LTE, 3GPP, GSM)
Streaming audio, streaming video
Cellular Timing and Synchronization
Location and Position Systems (UTDOA, GPS, etc.)
Error Control Coding
Speech Coding, voice compression, vocoder, Audio Compression, and Video Compression, codec (MPEG, AAC, AMR)
Signal Compression and Signal Enhancement
Computer Software, and Algorithms
Smartphones, Portable Devices
Litigation Support - Dr. Gottesman has more than 20 years of experience as an expert witness, deposed 16 times, testified 6 times in Jury trial and 2 times in ITC trial, worked on IPR and Ex Parte Reexamination petitions, and wrote numerous reports.
Ray Horak provides litigation support as a consulting expert and testifying expert in cases involving the Telephone Consumer Protection Act (TCPA), product/service misrepresentation, contract disputes, and intellectual property (patent, copyright, and trademark/service mark infringement) disputes, as well as issues of taxes and fees allegedly owed to 911 districts and municipalities. Those cases have involved a broad range of technologies, including Automatic Telephone Dialing Systems (ATDSs), text messaging, cellular, DSL, E911, fax, PBX, prepaid cellular, push-to-talk (PTT), videoconferencing, VoIP, and voice processing.
He also has performed numerous technical compliance reviews of the telephony systems that financial institutions and survey companies and their third party vendors employ in sales, collections, customer service and opinion polling. The objective of those engagements, several of which are ongoing, is to determine the specific nature and capacities (present, potential and theoretical) of the telephony systems (e.g., ATDS and PBX) and subsystems, the systems of record (i.e., databases), Customer Relationship Management (CRM) systems, Receivables Management (RM) systems, and any and all other peripheral systems, both premises- and cloud-based.
Ray is an Independent Consultant with a General Practice in Wireline and Wireless Telecommunications and Related Fields such as the Internet and Voice over IP. His 45 years’ experience includes management and executive positions with Southwestern Bell, CONTEL, and Executone. Ray authored the best-selling Communications Systems & Networks, (John Wiley & Sons), Telecommunications and Data Communications Handbook (Wiley-Interscience), and Webster’s New World Telecom Dictionary(Webster’s New World). Previously, Ray was Senior Contributing Editor for Newton’s Telecom Dictionary (12th through 21st Editions). He has written hundreds of technical white papers, case studies, articles, and columns for major print and electronic publications such as CommWeb, Computer Telephony, Datapro, Network World, The Prepaid Press, Teleconnect, and Telecom Reseller. Ray also has served as Technical Editor for several book-length works, including Deploying Secure 802.11 Wireless Networks with Microsoft Windows (Microsoft Press, 2003).
In the context of the Facebook v Duguid decision, considering all the issues it addressed and didn’t, clarified and confused, honest and conscientious actors have to be freshly concerned about TCPA compliance. That means checking all the boxes, doubling down on all the right things, and identifying and plugging all the holes in your call center operations.
Not particularly surprising to those of us who work in the TCPA domain or are impacted by it, the published articles, blogs and such are mostly, if not all, written by attorneys in the defendants’ bar. I reckon those in the plaintiffs’ bar like to keep their opinions, musings and strategies to themselves until the litigation process begins. I provided some TCPA background and context in a previous article, TCPA: Facebook v Duguid, but will repeat some of that here to refresh your memory.
The decision of the Supreme Court of the United States (SCOTUS) in the matter of Facebook v Duguid has been perhaps the single most anticipated in the realm of the Telephone Consumer Protection Act (TCPA), at least in the last decade or so, and all over a punctuation mark - a comma, to be exact.
The Telephone Consumer Protection Act (TCPA) was passed into law in 1991. At the time, consumers were plagued by sales calls which it seemed always came at the most inconvenient times...In an effort to address a growing number of telephone marketing calls and certain other telemarketing practices...
Most of us know, at least in general terms, about the restrictions on unsolicited telemarketing calls to consumers and the national Do-Not-Call (DNC) list designed to end those annoyances...or opportunities, depending on your perspective. Just to refresh your memory, the TCPA states "It shall be unlawful for any person within the United States, or any person outside the United States if the recipient is within the United States—(A) to make any call (other than a call made for emergency purposes or made with the prior express consent of the called party) using any automatic telephone dialing system [ATDS] or an artificial or prerecorded voice
In an effort to address a growing number of telephone marketing calls and certain other telemarketing practices thought to be invasions of privacy, Congress enacted the Telephone Consumer Protection Act of 1991 (TCPA), codified at 47 U.S.C. § 227.
An instant classic and a best seller, with more than 65,000 in print. It served as the basis for Horak’s more contemporary works, Telecommunications and Data Communications Handbook (2008) and Webster’s New World Telecom Dictionary (2007).
A comprehensive and authoritative telecommunications dictionary of more than 4,600 terms essential to a clear and thorough understanding of voice, data, video, and multimedia communications system and network technologies, applications, and regulations. Webster’s is an absolutely unimpeachable resource written by a recognized expert in the field. Webster’s enjoys great critical acclaim, as do all of Horak’s works.
The one book you’ll need to understand the entire telecom landscape, from copper to fiber, wireline to wireless, LANs to MANs to WANs, TDM to IP, AAL to Zigbee and everything in between. Written in a plain-English, commonsense style by an authority on the subject, this critically acclaimed book is at just the right level for the serious professional who wants to get at the whole truth—without the math.